Studio Sales and Guest Experience Specialist

Chapter Aesthetic Studio • Eden Prairie, MN

7d • Onsite

About The Position

Chapter Aesthetic Studio in Eden Prairie, Minnesota, is seeking a warm, driven Studio Sales and Guest Experience Specialist to lead the guest experience. This role combines hospitality, consultative sales, and studio operations to build relationships, provide a premium experience, guide guests toward personalized treatment plans, and contribute to studio growth. The position is hourly, with a starting rate of $20 or more based on experience and a bonus structure that can increase earning potential.

The specialist welcomes guests, supports consultations and treatment recommendations, explains services and payment options, drives membership and package sales, and helps with rebooking and retention. The role also handles front-desk operations, guest follow-up, records, studio events, and upkeep of a clean, organized, guest-ready space. The specialist works with clinical providers and studio leadership to deliver a seamless experience.

Chapter Aesthetic Studio is part of TAG – The Aspen Group, a group supporting independent healthcare practices across multiple consumer healthcare brands. TAG states that it is an Equal Opportunity Employer and welcomes applicants from all backgrounds.

Requirements

• 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
• Strong relationship-building and consultative sales skills.
• Friendly, outgoing personality and excellent communication skills.
• Comfort with scheduling systems, CRM platforms, and POS software.
• Organization and adaptability in a fast-paced environment.
• High school diploma or equivalent.
• Flexible availability, including evenings and weekends.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Lead consultations to understand guest goals and support personalized treatment recommendations.
• Educate guests about services, memberships, packages, retail products, and financing options.
• Drive studio performance through membership and package sales, rebooking, and guest retention.
• Follow up with guests by calls, texts, and emails to build loyalty and convert interest into appointments.
• Manage front-desk tasks, including scheduling, check-in and check-out, phone calls, and payment processing.
• Partner with clinical providers and studio leadership to ensure a seamless guest experience.
• Maintain accurate guest records in scheduling and CRM systems.
• Support studio events, promotions, and local marketing efforts.
• Help keep the studio clean, organized, and ready for guests.

Benefits

• Employee discounts on services and retail products.
• Training and development from day one and beyond.
• Opportunities for growth, including leadership opportunities across the expanding studio network.
• Bonus structure that increases earning potential.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED