Studio Sales and Guest Service Specialist
About The Position
Chapter Aesthetic Studio is seeking a passionate, sales-driven Guest Care Specialist for its Fargo, North Dakota team. The role combines hospitality, consultative sales, and operational support to build guest relationships, deliver a premium experience, and guide guests toward personalized treatment plans while supporting studio growth and retention. The specialist welcomes guests, conducts consultations, educates them about services and purchasing options, and supports sales, rebooking, and retention. The role also includes front desk operations, guest follow-up, recordkeeping, coordination with clinical providers and studio leadership, and helping maintain a clean, organized studio. Chapter Aesthetic Studio is part of TAG – The Aspen Group, a healthcare organization supporting independent practices across multiple consumer healthcare brands. The posting describes a supportive, people-first culture, ongoing training and professional development, a modern collaborative studio environment, employee discounts, and opportunities for growth and leadership.
Requirements
- 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing environment.
- Strong relationship-building and consultative sales skills.
- Friendly, outgoing personality with excellent communication and interpersonal abilities.
- Comfort using scheduling systems, CRM platforms, and POS software.
- Organized and adaptable, with the ability to thrive in a fast-paced environment.
- High school diploma or equivalent required.
- Flexible availability, including evenings and weekends.
Responsibilities
- Welcome guests with warmth, professionalism, and enthusiasm.
- Conduct consultations to understand guest goals and support personalized treatment recommendations.
- Educate guests on services, memberships, packages, retail products, and financing options.
- Drive sales performance through memberships, package sales, rebooking, and guest retention.
- Conduct follow-up outreach by calls, texts, and emails to support conversion and loyalty.
- Manage front desk operations, including scheduling, guest check-in and check-out, phones, and payment processing.
- Partner with clinical providers and studio leadership to ensure a seamless guest experience.
- Maintain accurate guest records in scheduling and CRM systems.
- Support studio events, promotions, and local marketing initiatives.
- Help maintain a clean, organized, guest-ready studio environment.
Benefits
- Ongoing training and professional development.
- Employee discounts on services and retail products.
- Opportunities for growth and leadership across the expanding studio network.
- Additional earning potential through a monthly incentive plan.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
