Studio Sales and Guest Experience Specialist

Chapter Aesthetic Studio • Cicero, NY

5d • Onsite

About The Position

Chapter Aesthetic Studio in Cicero, NY is seeking a warm, driven Studio Sales and Guest Experience Specialist to serve as a primary point of contact for guests. The role blends hospitality, consultative sales, and studio operations to build relationships, deliver a premium guest experience, and help guests begin and continue personalized treatment plans while contributing to studio growth.

The specialist welcomes guests, leads consultations, explains services and purchasing options, and supports sales, rebooking, and retention. The position also handles front-desk operations, guest follow-up, recordkeeping, coordination with clinical providers and studio leadership, studio events and promotions, and maintaining a clean, organized, guest-ready space.

The position is full-time and hourly, with a starting rate of $18 or more based on experience and a bonus structure that can increase earnings. Chapter describes a people-first culture, training and development, a modern collaborative studio, employee discounts on services and retail products, and opportunities for growth into leadership roles across its studio network.

Requirements

• 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
• Strong relationship-building and consultative sales skills.
• Friendly, outgoing personality and excellent communication skills.
• Comfort with scheduling systems, CRM platforms, and POS software.
• Organization and adaptability in a fast-paced environment.
• High school diploma or equivalent.
• Flexible availability, including evenings and weekends.

Responsibilities

• Welcome every guest with warmth, professionalism, and genuine enthusiasm.
• Lead consultations to understand guest goals and support personalized treatment recommendations.
• Educate guests on services, memberships, packages, retail products, and financing options.
• Drive studio performance through membership and package sales, rebooking, and guest retention.
• Follow up with guests through calls, texts, and emails to build loyalty and turn interest into appointments.
• Manage front-desk operations, including scheduling, check-in and check-out, phones, and payment processing.
• Partner with clinical providers and studio leadership to keep the guest experience seamless.
• Maintain accurate guest records in scheduling and CRM systems.
• Support studio events, promotions, and local marketing efforts.
• Help keep the studio clean, organized, and guest-ready.

Benefits

• Training and development from day one and beyond.
• Employee discounts on services and retail products.
• Opportunities for growth, including leadership opportunities across the expanding studio network.
• Bonus structure increasing earning potential.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED