Studio Sales and Guest Experience Specialist
About The Position
Chapter Aesthetic Studio in Cicero, New York, is seeking a warm, driven Studio Sales and Guest Experience Specialist to create a premium guest experience and help guests identify personalized treatment plans. The role combines hospitality, consultative sales, and studio operations, building relationships while supporting studio growth. The specialist welcomes and guides guests, leads consultations, explains treatment and purchasing options, and supports retention through sales, rebooking, and follow-up. The role also includes front desk operations, recordkeeping, coordination with clinical providers and studio leadership, event and marketing support, and maintaining a clean, organized studio. This is a full-time position with a starting hourly rate of $18 or more based on experience, plus a bonus structure that can increase earning potential. The position is based at the Chapter Aesthetic Studio in Cicero, NY.
Requirements
- 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
- Strong relationship-building and consultative sales skills.
- Friendly, outgoing personality and excellent communication skills.
- Comfort using scheduling systems, CRM platforms, and POS software.
- Organization and adaptability in a fast-paced environment.
- High school diploma or equivalent.
- Flexible availability, including evenings and weekends.
Responsibilities
- Welcome guests with warmth, professionalism, and enthusiasm.
- Lead consultations to understand guest goals and support personalized treatment recommendations.
- Educate guests about services, memberships, packages, retail products, and financing options.
- Support studio performance through membership and package sales, rebooking, and guest retention.
- Follow up with guests by calls, texts, and emails to build loyalty and convert interest into appointments.
- Manage front desk duties, including scheduling, check-in and check-out, phone calls, and payment processing.
- Partner with clinical providers and studio leadership to provide a seamless guest experience.
- Maintain accurate guest records in scheduling and CRM systems.
- Support studio events, promotions, and local marketing efforts.
- Help keep the studio clean, organized, and ready for guests.
Benefits
- Employee discounts on services and retail products.
- Training and development from day one and beyond.
- Opportunities for growth, including leadership opportunities across the expanding studio network.
- Bonus structure that can increase earning potential.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
