Studio Sales and Guest Service Specialist
About The Position
Chapter Aesthetic Studio in Fayetteville, New York, is seeking a warm, driven Studio Sales and Guest Experience Specialist to help lead the guest experience. This guest-facing role combines hospitality, consultative sales, and studio operations to build relationships, provide a premium experience, and help guests begin and continue personalized treatment plans while supporting studio growth. The specialist welcomes and guides guests, supports treatment recommendations, educates guests about services and purchasing options, and drives sales, rebooking, and retention. The role also handles front-desk operations, guest follow-up, recordkeeping, studio readiness, and coordination with clinical providers and studio leadership. The position is full-time, with a starting hourly rate of $18 or more based on experience and an incentive structure that can increase earning potential.
Requirements
- 1–3 or more years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
- Strong relationship-building and consultative sales skills.
- Friendly, outgoing personality and excellent communication skills.
- Comfort using scheduling systems, CRM platforms, and POS software.
- Organization and adaptability in a fast-paced environment.
- High school diploma or equivalent.
- Flexible availability, including evenings and weekends.
Responsibilities
- Welcome guests with warmth, professionalism, and enthusiasm.
- Lead consultations to understand guest goals and support personalized treatment recommendations.
- Educate guests about services, memberships, packages, retail products, and financing options.
- Support studio performance through membership and package sales, rebooking, and guest retention.
- Follow up with guests by phone, text, and email to build loyalty and convert interest into appointments.
- Manage front-desk duties, including scheduling, check-in and check-out, phones, and payment processing.
- Partner with clinical providers and studio leadership to deliver a seamless guest experience.
- Maintain accurate guest records in scheduling and CRM systems.
- Support studio events, promotions, and local marketing efforts.
- Help maintain a clean, organized, guest-ready studio.
Benefits
- Employee discounts on services and retail products.
- Training and development.
- Opportunities for growth and leadership across the expanding studio network.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
