Studio Sales and Guest Service Specialist
About The Position
Chapter Aesthetic Studio in Tonawanda, NY is seeking a warm, driven Studio Sales and Guest Service Specialist to provide a premium guest experience. This role combines hospitality, consultative sales, and studio operations. The specialist builds relationships, helps guests identify personalized treatment plans, and contributes to studio growth and guest retention. The position includes welcoming guests, conducting consultations, educating guests about services and purchasing options, supporting sales and rebooking, managing front-desk operations, maintaining accurate records, and helping keep the studio ready for guests. The specialist collaborates with clinical providers and studio leadership and supports events, promotions, and local marketing. Chapter Aesthetic Studio is part of TAG – The Aspen Group, a healthcare support organization whose supported practices operate more than 1,300 locations in 45 states. The position is full-time in Tonawanda, New York. The starting hourly rate is $18 or more, based on experience, with an incentive structure that can increase earning potential.
Requirements
- 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
- Strong relationship-building and consultative sales skills.
- Friendly, outgoing personality and excellent communication skills.
- Comfort using scheduling systems, CRM platforms, and POS software.
- Organization and adaptability in a fast-paced environment.
- High school diploma or equivalent.
- Flexible availability, including evenings and weekends.
Responsibilities
- Welcome guests with warmth, professionalism, and enthusiasm.
- Lead consultations to understand guest goals and support personalized treatment recommendations.
- Educate guests about services, memberships, packages, retail products, and financing options.
- Drive studio performance through membership and package sales, rebooking, and guest retention.
- Follow up with guests by calls, texts, and emails to build loyalty and convert interest into appointments.
- Manage front-desk operations, including scheduling, check-in and check-out, phones, and payment processing.
- Partner with clinical providers and studio leadership to provide a seamless guest experience.
- Maintain accurate guest records in scheduling and CRM systems.
- Support studio events, promotions, and local marketing efforts.
- Help keep the studio clean, organized, and ready for guests.
Benefits
- Employee discounts on services and retail products.
- Training and development from day one and beyond.
- Opportunities for growth, including leadership opportunities across the expanding studio network.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
