Studio Sales and Guest Service Specialist
About The Position
Chapter Aesthetic Studio in Orchard Park, New York, is hiring a warm, driven Studio Sales & Guest Experience Specialist to serve as a key part of the guest experience. The role combines hospitality, consultative sales, and studio operations to build relationships, deliver a premium experience, and help guests begin and continue personalized treatment plans while supporting studio growth. The specialist welcomes guests, guides consultations and treatment recommendations, explains services and purchasing options, and supports membership and package sales, rebooking, and retention. The role also handles front-desk operations, guest follow-up, records, studio events and promotions, coordination with clinical providers and studio leadership, and keeping the studio clean and guest-ready. This is a part-time position in a modern, collaborative studio. The starting hourly rate is $18 or more, based on experience, with an incentive structure that can increase earning potential.
Requirements
- 1–3+ years of experience in sales, hospitality, retail, aesthetics, fitness, or another guest-facing setting.
- Strong relationship-building and consultative sales skills.
- Friendly, outgoing personality and excellent communication skills.
- Comfort using scheduling systems, CRM platforms, and POS software.
- Organization and adaptability in a fast-paced environment.
- High school diploma or equivalent.
- Flexible availability, including evenings and weekends.
Responsibilities
- Welcome each guest with warmth, professionalism, and enthusiasm.
- Lead consultations to understand guest goals and support personalized treatment recommendations.
- Educate guests about services, memberships, packages, retail products, and financing options.
- Support studio performance through membership and package sales, rebooking, and guest retention.
- Follow up with guests by calls, texts, and emails to build loyalty and convert interest into appointments.
- Manage front-desk operations, including scheduling, check-in and check-out, phones, and payment processing.
- Partner with clinical providers and studio leadership to deliver a seamless guest experience.
- Maintain accurate guest records in scheduling and CRM systems.
- Support studio events, promotions, and local marketing efforts.
- Help keep the studio clean, organized, and ready for guests.
Benefits
- Employee discounts on services and retail products.
- Training and development.
- Opportunities for growth and leadership across the expanding studio network.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Education Level
High school or GED
