Store Manager

STUDS•Boston, MA

13d•$65,000 - $75,000•Onsite

About The Position

The Studio Manager oversees all aspects of the Studs Studio, leading a high-performing team and ensuring a best-in-class experience for every customer. The role manages retail and piercing operations, drives revenue growth and operational excellence, and builds a strong team culture. This hands-on leadership position is accountable for Studio performance, including customer experience, compliance, scheduling, and staffing. The manager sets clear expectations, coaches performance, and cultivates an environment where customers and team members can thrive.

Requirements

At least 2 years of management experience in a customer-facing environment, such as Store Manager, General Manager, or Studio Manager.
Proven success leading a team of 7 or more employees, including specialized skill roles.
Work on-site at least five days per week and at least 40 hours per week, with open availability for evenings, weekends, and holidays; no overnights.
Weekend availability on Friday, Saturday, and Sunday, excluding approved PTO.
Comfort standing for extended periods, up to 8 or more hours, and able to lift or move at least 20 lbs.
Ability to handle chemicals safely and follow relevant health and safety protocols.
Strong operational and financial acumen with a track record of achieving business goals.
Positive attitude, ownership mindset, and creative problem-solving approach.
Highly organized, resourceful when needed, and able to navigate dynamic change using available tools and resources.
Full-time roles are expected to prioritize Studs as their primary employment commitment.

Nice To Haves

Experience with jewelry, piercing, or retail services.

Responsibilities

Own Studio performance, drive revenue growth, and achieve sales plans.
Review and analyze business reporting to identify opportunities and adjust strategies.
Delegate and oversee management-team responsibilities, following up to ensure execution.
Own scheduling within labor allocations and ensure payroll accuracy through regular audits.
Maintain operational standards and compliance with piercing procedures, health and safety protocols, and inventory control practices.
Partner with Piercing Leadership to uphold technical standards, training, and best practices for Piercers.
Welcome and educate customers about the Studs experience and deliver exceptional service.
Model service recovery best practices and incorporate feedback loops into daily operations.
Monitor Studio reviews and customer feedback, identify trends, and escalate them to support continuous improvement.
Build, develop, and lead a service-driven team, including an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers.
Coach team members and provide ongoing feedback to support professional growth and accountability.
Create a sense of belonging, collaboration, and trust across the Studio.
Navigate employee relations in partnership with cross-functional teams.
Lead change management initiatives and help the team adapt to evolving priorities.

Benefits

Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits.
Access to mental health and work/life resources, including online therapy, gender affirmation support services, and an Employee Assistance Program.
Voluntary life insurance.
Health and commuter tax-advantaged accounts.
401(k) retirement savings plan.
Paid time off and paid safe and sick leave accruals.
Paid parental leave.
Paid sabbatical after 4 years of service.
Employee discounts on piercings and jewelry.
Access to PerkSpot and additional benefits such as pet insurance, discounted tickets, personal finance coaching, and healthy rewards.