Studio Manager

Restore Hyper Wellness - RHWM045•Santa Clarita, CA

13d•$70,000 - $75,000

About The Position

Restore Hyper Wellness is seeking a General Manager/Studio Manager with strong leadership, business development, and sales skills. The position plays an integral role in cultivating and maintaining Restore’s culture, building and developing a team of wellness professionals, and helping customers feel better and perform at a higher level. The manager oversees people management, studio operations, sales and marketing, and community engagement while working in alignment with the company’s mission, vision, and values. Work hours are based on business and studio operating needs and include some weekends and holidays.

Requirements

Undergraduate degree or higher.
At least three to five years of management experience.
Proven track record of B2B sales.
Strong verbal and written communication skills.
Ability to use key metrics to develop action plans.
Technology proficiency and experience processing payroll and creating employee schedules.
Leadership ability and the ability to work effectively as a team player.
Ability and drive to meet monthly, quarterly, and annual financial goals for oneself and the team.
Ethics and integrity in day-to-day work.

Nice To Haves

Passion for fitness, athletic achievement, and health and wellness.
Enjoyment of helping people feel better and live healthier lifestyles.

Responsibilities

Lead employee performance management, including goal setting, coaching, career development, and reviews.
Help select, recruit, and develop high-performing employees, partnering with corporate HR as needed.
Oversee onsite onboarding and new-hire training, including employment paperwork, I-9 verification, and required compliance and Restore training.
Ensure required monthly and annual employee training is completed.
Motivate and lead managerial staff, align the team on goals and expectations, and enforce store policies, procedures, and productivity standards.
Monitor and document staff performance and behavior with HR support.
Manage employee schedules to improve efficiency and ensure coverage during peak hours and events.
Audit payroll information and verify commissions, bonuses, and tips for each pay cycle.
Hold regular staff meetings to communicate promotions, goals, trends, and other relevant information.
Maintain a safe, clean, and secure environment for guests and staff.
Improve operational execution by following operating and safety standards and attending to details.
Communicate equipment maintenance and construction needs and help oversee repairs.
Collaborate with the supervisor on store performance and staff development.
Deliver an exceptional store experience that engages and retains customers.
Work according to business needs and operating hours, including some weekends and holidays.
Make timely, effective decisions on customer service issues.
Report appointments, revenue, and inbound and outbound calls daily.
Report safety and medical incidents through in-store channels and to the corporate team.
Drive sales through memberships, packages, and retail opportunities while meeting sales metrics.
Build the studio’s local presence through community and business partnerships.
Participate in local events and wellness initiatives and develop partnerships with fitness and wellness enthusiasts.
Lead the team in service and product knowledge and motivate staff to meet and exceed sales goals.
Manage the sales process and work to exceed sales targets while maintaining budgetary targets.
Manage grassroots marketing and prospecting, including coordinating and participating in community events.
Set daily, weekly, and monthly service goals and communicate expectations to staff.
Track marketing activities across events, B2B, word of mouth, and social media.
Manage or delegate studio social media channels and communicate with guests and leads through compelling posts.
Ensure lead-generation platforms are managed effectively and marketing campaigns are followed.
Develop and maintain an engaged group of ambassadors and influencers who promote the studio and brand.
Represent Restore’s core values and act in alignment with its mission, vision, and Hyper Wellness lifestyle.
Lead and organize staff outings, professional development, and member workshops that support Restore’s mission, vision, and values.