Studio Manager

RHWM045•Valencia, CA

3d•$70,000 - $75,000

About The Position

Restore Hyper Wellness is seeking a Studio Manager (also described as General Manager) to lead studio employees and operations, grow sales, and support the company’s health and wellness mission. The manager hires, develops, coaches, and schedules staff; oversees onboarding, training, performance, and payroll; and works with corporate HR and a supervisor on staffing and studio performance. The role maintains a safe, clean, and welcoming environment, supports equipment needs, addresses customer-service issues, and monitors daily business metrics. It also drives local sales and marketing through memberships, packages, retail, community partnerships, events, lead-generation platforms, and social media. The manager represents Restore’s values and organizes staff and member activities that support the company’s mission. The position requires schedule flexibility based on business needs, including some weekends and holidays. Compensation is $70,000–$75,000 per year.

Requirements

Undergraduate degree or higher.
At least 3–5 years of management experience.
Proven track record of B2B sales.
Strong verbal and written communication skills.
Ability to use business metrics to develop action plans and meet financial goals.
Tech-savvy, with experience processing payroll and creating employee schedules.
Leadership skills and ability to work as part of a team.
Passion for fitness, athletic achievement, health, and wellness.
Ethics and integrity in professional conduct.
Flexible availability based on business needs, including some weekends and holidays.

Responsibilities

Lead staff performance management, including goal setting, coaching, career development, and reviews.
Help select and develop high-performing employees and partner with corporate HR on recruiting and interviews.
Oversee onsite employee onboarding, required paperwork, and mandatory and ongoing training.
Motivate and align staff and managerial employees around goals, expectations, policies, procedures, and productivity standards.
Document staff performance and behavior with HR support.
Oversee employee schedules to ensure efficient use of staff and adequate coverage during peak hours and events.
Audit payroll information and ensure commissions, bonuses, and tips are accounted for.
Conduct staff meetings to communicate promotions, goals, trends, and other relevant information.
Maintain a safe, clean, and secure environment and ensure adherence to operating and safety standards.
Communicate equipment maintenance or construction needs and help oversee repairs.
Collaborate with the supervisor on studio performance and staff development.
Ensure an exceptional customer experience and make timely decisions on customer-service issues.
Report appointments, revenue, and inbound and outbound calls daily; report safety and medical incidents through the appropriate channels.
Drive sales through memberships, packages, and retail opportunities while meeting sales metrics and budget targets.
Build local relationships and partnerships with community, business, fitness, and wellness organizations.
Lead staff in service and product knowledge and motivate them to meet or exceed sales goals.
Set daily, weekly, and monthly goals across services and manage the sales process.
Manage local marketing and prospecting, community events, and wellness initiatives.
Track marketing activity across events, B2B, word of mouth, and social media; manage or delegate studio social channels and lead-generation platforms.
Build and maintain a group of ambassadors and influencers who promote the studio and brand.
Represent Restore’s core values and mission, and organize staff outings, professional development, and member workshops.