Store Manager

STUDS•Miami, FL

2h•$65,000 - $75,000•Onsite

About The Position

Studs is a category-defining ear-piercing and earring brand that combines piercing, aftercare, and earring shopping into an end-to-end Earscaping® experience. The Studio Manager oversees all aspects of the Wynwood, Miami studio, leading a high-performing team and ensuring an excellent customer experience. The role manages retail and piercing operations, drives revenue growth and operational excellence, and builds a strong team culture. This hands-on leadership position is accountable for studio performance, including customer experience, compliance, scheduling, and staffing. The position is full time and reports to the Regional Manager. The role requires on-site work at least five days per week and at least 40 hours, with open availability including evenings, weekends, and holidays; overnight work is not required. Weekend availability on Friday, Saturday, and Sunday is required, except during approved PTO. Scheduled days off typically fall on Wednesday and Thursday but may vary with business needs.

Requirements

At least 2 years of management experience in a customer-facing environment, such as Store Manager, General Manager, or Studio Manager.
Proven success leading a team of 7 or more employees, including specialized-skill roles.
Work on-site at least five days per week and at least 40 hours, with open availability for evenings, weekends, and holidays; no overnights.
Availability on Friday, Saturday, and Sunday, excluding approved PTO.
Treat the full-time role as the primary employment commitment; schedules may vary based on business needs.
Ability to stand for extended periods, up to 8 or more hours, and lift or move at least 20 pounds.
Ability to handle chemicals safely and follow relevant health and safety protocols.
Strong operational and financial acumen, with a track record of achieving business goals.
Positive attitude, ownership mindset, and creative problem-solving approach.
Highly organized, resourceful when needed, and able to navigate dynamic change using available tools and resources.

Nice To Haves

Experience with jewelry, piercing, or retail services.

Responsibilities

Own studio performance, drive revenue growth, and achieve sales plans.
Review and analyze business reporting to identify opportunities and adjust strategies.
Delegate and oversee management-team responsibilities and follow up to ensure execution.
Manage scheduling within labor allocations and ensure payroll accuracy through regular audits.
Maintain operational standards, including compliance with piercing procedures, health and safety protocols, and inventory control practices.
Partner with Piercing Leadership to uphold technical standards, training, and best practices for studio Piercers.
Welcome and educate customers about the Studs experience and deliver exceptional service.
Model service recovery best practices and incorporate customer feedback into daily operations.
Monitor studio reviews and customer feedback, identify trends, and escalate them to support continuous improvement.
Build, develop, and lead a service-driven team that includes an Assistant Studio Manager, Studio Supervisors, Sales Associates, and Piercers.
Coach team members and provide ongoing feedback to support professional growth and accountability.
Cultivate belonging, collaboration, and trust across the studio.
Handle employee relations thoughtfully in partnership with cross-functional teams.
Lead change-management initiatives and help the team adapt to evolving priorities.

Benefits

Comprehensive medical, dental, and vision insurance, including $0 in-network mental health visits.
Mental health and work/life resources, including online therapy, gender affirmation support services, and an Employee Assistance Program.
Voluntary life insurance.
Health and commuter tax-advantaged accounts.
401(k) retirement savings plan.
Paid time off and paid safe and sick leave accruals.
Paid parental leave.
Paid sabbatical after 4 years of service.
Employee discounts on piercings and jewelry, including coverage for friends and family.
Access to PerkSpot and additional benefits, including pet insurance, discounted tickets, personal finance coaching, and healthy rewards.