Studio Manager / Sales Director / AGM

KidStrong Great Bridge•Chesapeake, VA

About The Position

KidStrong Great Bridge is seeking a high-energy, organized, self-motivated leader to oversee studio operations, sales, team development, training, and member experience. The role includes communicating the purpose of the KidStrong curriculum to parents and guardians, engaging with the community, and serving as a liaison with headquarters. The successful candidate will help build a positive, motivating environment and contribute to the center’s growth and profitability. KidStrong is a child development training center focused on brain, physical, and character development for children from walking age through 11 years old. Its science-based, parent-focused curriculum is taught by professionals. This franchise is independently owned and operated; hiring decisions are made by the franchisee. Compensation is $17.00–$27.00 per hour, with performance-based bonuses. The schedule is flexible and includes evenings and weekends, including at least one weekend morning. The final class ends at 7 p.m.

Requirements

Ability to work a flexible schedule that includes evenings and weekends, with at least one weekend morning; the last class ends at 7 p.m.
Passion for working with people.
Excellent verbal and written communication skills.
Entrepreneurial spirit, an open and participative leadership style, and a drive for excellence.
Strong work ethic, integrity, and professional demeanor.
Previous management experience.
Positive, motivating, and effective interpersonal communication skills.
Self-starter who takes initiative and completes work.
Customer service-based experience.

Nice To Haves

CPR certification.
Sales experience.

Responsibilities

Oversee the center and help ensure sales goals are met.
Use CRM and sales systems effectively.
Lead and train the leadership team and coaches.
Oversee marketing plans, community engagement, and revenue-generating activities.
Make sales calls, respond to emails, generate new business, and manage existing memberships.
Assess, document, and evaluate coach performance and execution.
Build and maintain relationships with KidStrong families, with the goal of retaining members.
Recruit, onboard, manage, train, and evaluate coaching candidates.
Monitor staffing levels and continually recruit future talent.
Lead practical training sessions for new coaching candidates.
Attend monthly headquarters programming rollouts to learn upcoming programming.
Lead team meetings as required and support center initiatives involving maintenance, training, and brand consistency.
Complete daily administrative tasks, including membership management, customer service inquiries, daily KPI reporting, and membership and retail billing.
Manage center inventory and supplies, expenses, and overall profitability.
Manage daily, weekly, and monthly cleaning and maintenance of the center, and provide quarterly upkeep support to other centers in the KidStrong portfolio.
Maintain a dynamic, fun, and motivational environment.
Understand and clearly communicate the rationale behind the KidStrong curriculum.
Communicate professionally with coworkers through Slack, including periodic message checks when away from the center.
Make effective decisions about customer service issues.
Ensure the facility is clean, maintained, and operationally sound, working with the Head Coach.
Adapt shift hours as needed to keep the studio operating effectively and ensure leads and members receive timely communication.
Lead sales by executing lead-generation and marketing strategies and engaging in customer relations with members and parents.
Provide leadership and daily sales and member relations at the studio.
Provide and maintain the highest level of customer service.
Reduce member attrition through proactive customer service that meets or exceeds company standards.
Work with the General Manager and Area Developer on processes for observations, trials, and enrollments.
Find, schedule, and help execute community events.