AGM Hotel

LIV HOSPITALITY LLC•Rapid City, SD

4d•Onsite

About The Position

The Assistant General Manager assists the General Manager with the day-to-day operations of the Fairfield Inn and Suites in Rapid City, South Dakota, including front desk, housekeeping, maintenance, food and beverage, and sales. The role directs and manages property operations to support optimum performance and continual improvement across guest service, employees, sales and marketing, property appearance, and profit and financial control. The AGM oversees guest service, ensures corrective action is taken on complaints, and supports superior service. The AGM may work in other hotel areas as operationally needed and is responsible for completing the General Manager’s duties when the General Manager is unavailable. Other duties may be assigned to meet business needs. The position offers a supportive team environment, career growth opportunities within the property and LIV Hospitality, flexible scheduling, access to Marriott Bonvoy benefits, and a recently renovated workplace attached to WaTiki Indoor Waterpark Resort. Full-time associate benefits include health, dental, vision, and life insurance; a 401(k) plan with a 3% match after one year; company-wide hotel-room and restaurant discounts; and access to daily pay through ZayZoon. Additional LIV Hospitality perks include discounts and offers at company properties and outlets, WaTiki family passes, complimentary access to Juniper at Vertex Sky Bar, and discounts at AJ’s Wicked Salon & Spa, Cadillac Jack’s, Tin Lizzie Gaming Resort, and Sol Vibe.

Requirements

Energetic, self-motivated leader with a strong work ethic.
Excellent communication, organizational, and customer service skills.
Ability to direct and oversee multiple tasks simultaneously.
Ability to work and interact with employees at every level.
Exceptional written and verbal communication skills.
Working knowledge of Excel and Word.
Knowledge of property management software systems.
Local market knowledge and experience is a plus, particularly with local, corporate, and group business.

Nice To Haves

Local market knowledge and experience, particularly with local, corporate, and group business.

Responsibilities

Assist the General Manager with daily operations across front desk, housekeeping, maintenance, food and beverage, and sales.
Set goals and motivate or discipline employees; control labor and general expenses; and resolve guest-related issues in line with company goals.
Direct and manage property operations to improve guest service, employees, sales and marketing, property appearance, and financial performance.
Oversee guest service, ensure corrective action is taken to resolve complaints, and support superior guest service.
Work in other areas of the hotel when needed to support operations and perform duties outside the usual scope of the role.
Complete the General Manager’s duties when the General Manager is unavailable.
Perform other duties as assigned to meet business needs.