Studio Manager / Sales Director / AGM
About The Position
KidStrong helps parents build stronger, smarter, more athletic children who are confident and ready for life. The Studio Manager / Sales Director / AGM will lead studio operations, develop and train coaches, support a positive member experience, and drive sales and business growth. The role includes explaining the purpose behind the KidStrong curriculum to parents and guardians, engaging with the community, and serving as a liaison with headquarters. The position requires a flexible schedule, including evening work and at least one weekend morning, and the ability to adapt hours as needed to keep the studio operating effectively and communicate promptly with leads and members.
Requirements
- Previous management experience.
- Customer service-based experience.
- Excellent verbal and written communication skills.
- Ability to work a flexible schedule, including evenings and at least one weekend morning.
- Passion for working with people.
- Strong organizational ability and self-motivation, with drive to meet and exceed goals.
- Entrepreneurial spirit and an open, participative leadership style.
- Strong work ethic, integrity, and professional demeanor.
- Positive, motivating, and effective interpersonal communication skills.
- Self-starter who takes initiative and gets work done.
- Ability to adapt work hours as needed to support studio operations and timely communication.
Nice To Haves
- CPR certification.
- Sales experience.
Responsibilities
- Oversee center operations and ensure sales goals are met.
- Use CRM and sales systems effectively.
- Lead and train the leadership team and coaches; onboard, manage, train, and evaluate coaching candidates.
- Oversee marketing plans, community engagement, lead generation, and strategies to increase sales and revenue.
- Make sales calls, respond to emails, generate new business, and manage existing memberships.
- Assess, document, and evaluate coaches’ performance and execution.
- Build and maintain relationships with KidStrong families and support member retention through proactive customer service.
- Monitor staffing levels and continually recruit future talent.
- Lead practical training sessions for new coaching candidates and attend monthly headquarters programming rollouts.
- Lead team meetings and support center initiatives involving maintenance, training, and brand consistency.
- Complete daily administrative tasks, including membership management, customer service inquiries, KPI reporting, and membership and retail billing.
- Manage center inventory, supplies, expenses, and profitability.
- Manage daily, weekly, and monthly cleaning and maintenance, and provide quarterly upkeep support to other KidStrong centers.
- Maintain a dynamic, fun, and motivating environment and communicate the purpose of the KidStrong curriculum clearly.
- Communicate professionally with coworkers in Slack, including periodically checking messages when away from the center.
- Make effective decisions on customer service issues and ensure the facility is clean, maintained, and operationally sound in coordination with the Head Coach.
- Provide daily sales and member-relations leadership at the studio and maintain a high level of customer service.
- Work with the General Manager and Area Developer on processes for observations, trials, and enrollments.
- Find, schedule, and help execute community events.
Benefits
- Performance-based bonus
- Competitive salary
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Paid time off
- Training and development
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
