AGM Hotel

Atlantis • Rapid City, SD

5d • Onsite

About The Position

The Assistant General Manager (AGM) assists the General Manager with the day-to-day operations of the Fairfield Inn and Suites in Rapid City, South Dakota. The role oversees operations across front desk, housekeeping, maintenance, food and beverage, and sales, and is responsible for supporting performance and continual improvement in guest service, employees, sales and marketing, property appearance, and profit and financial control.

The AGM supports goal setting, employee motivation and discipline, labor and general expense control, and resolution of guest-related issues in accordance with company goals. The role oversees guest service and ensures corrective action is taken to resolve complaints and deliver superior service. The AGM may work in other hotel areas as needed and completes the General Manager’s duties when the General Manager is unavailable. Other duties may be assigned to meet business needs.

Requirements

• Energetic, self-motivated leader with a strong work ethic.
• Excellent communication, organizational, and customer service skills.
• Ability to direct and oversee multiple tasks simultaneously.
• Ability to work and interact with employees at every level.
• Exceptional written and verbal communication skills.
• Working knowledge of Excel and Word.
• Knowledge of property management software systems.

Nice To Haves

• Local market knowledge and experience, particularly with local, corporate, and group business.

Responsibilities

• Assist the General Manager with day-to-day property operations, including front desk, housekeeping, maintenance, food and beverage, and sales.
• Support goal setting and employee motivation and discipline.
• Control labor expenses and general expenses.
• Resolve guest-related issues in accordance with company goals.
• Direct and manage property operations to support optimum performance and continual improvement in guest service, employees, sales and marketing, property appearance, and profit and financial control.
• Oversee the guest service function, ensure corrective action is taken to resolve guest complaints, and ensure superior guest service is delivered.
• Work in other areas of the hotel when needed to assist operations and perform duties outside the usual job description.
• Complete the General Manager’s duties when the General Manager is unavailable.
• Perform other duties as assigned to meet business needs.

Benefits

• Health, dental, vision, and life insurance for full-time associates.
• 401(k) plan with a 3% match after one year of employment.
• Company-wide discounts on hotel rooms and restaurants.
• Daily pay through ZayZoon.
• Reduced rates at LIV properties.
• Discounts on food and beverages at company outlets.
• Family passes for WaTiki Indoor Waterpark.
• Buy-one-get-one-free Starbucks offers through LIV Hospitality.
• Complimentary access to Juniper at Vertex Sky Bar.
• 10% off products and services at AJ's Wicked Salon & Spa.
• $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• 20% off products and services at Sol Vibe.
• Flexible scheduling options.
• Free waterpark tickets.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed