Studio Crew, Bronxville

Equinox • Bronxville, NY

2d

About The Position

The Studio Crew member provides high-level customer service and hospitality to SoulCycle clients and supports the daily operation of the studio. The role assists studio management with tasks and projects, supports instructors with class check-in, works collaboratively with studio staff, and helps train and coach new front desk hires. The employee maintains product knowledge for studio retail and helps preserve the SoulCycle aesthetic, atmosphere, and culture. Studio upkeep is also part of the role, including cleaning and preparing exercise equipment and studio spaces.

Part-time employees must be available at least three days each week, totaling 20 hours, including at least one Saturday or Sunday. All employees are expected to be available for peak holiday shifts. Other duties may be assigned.

Requirements

• Customer service experience.
• Ability to prioritize and multitask in a fast-paced environment.
• Willingness to initiate tasks and perform duties without direction.
• Excellent communication skills and ability to work with a wide range of personalities.
• Outstanding customer service and problem-solving skills.
• Positive, can-do attitude.
• Friendly and professional phone and email etiquette.
• Superior organizational skills.
• Availability for at least three days and 20 hours per week, including at least one Saturday or Sunday, for part-time employees.
• Availability to work peak holiday shifts.

Responsibilities

• Provide high-level customer service and hospitality to clients.
• Assist studio management with daily studio tasks and projects.
• Maintain a positive attitude and take initiative.
• Support SoulCycle instructors to ensure a successful class check-in process.
• Work collaboratively with SoulCycle staff to promote efficiency and camaraderie.
• Assist with training and coaching new front desk staff hires.
• Maintain product knowledge for studio retail operations.
• Maintain the distinct SoulCycle aesthetic, appearance, atmosphere, and culture.
• Clean and prepare the studio, including exercise equipment such as bikes and weights, floors, and mirrors.
• Clean common areas, including the front desk, lockers, retail shelves, office, and hallways.
• Clean bathrooms and changing rooms.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed