Studio Coordinator, Part - Time: Washington DC

OVME•Washington, DC

13d

About The Position

The Studio Coordinator is the first point of contact for clients and helps deliver exceptional client service and a positive experience. The role requires professional communication, strong organization, and the ability to multitask while supporting smooth front desk and studio operations. The coordinator works with clinical, administrative, and management teams and handles client information with discretion.

Requirements

Exceptional written and verbal communication skills.
Ability to thrive in a fast-paced, customer-service-oriented, collaborative team environment.
Ability to work independently with minimal supervision and collaboratively, including with remote employees.
Strong organizational skills and ability to multitask in a fast-paced environment.
Strong attention to detail, ownership, and urgency.
Self-starter with a passion for learning.
Must be able to work Saturdays.

Nice To Haves

Bachelor’s degree or comparable industry experience preferred.
Social media management experience.
Medical CRM or Zenoti experience.

Responsibilities

Create an outstanding customer experience for all clients.
Welcome and greet clients warmly and professionally.
Address client inquiries and concerns, schedule appointments, and resolve issues promptly.
Manage the appointment booking system, maintain accurate schedules, and optimize studio resources.
Collect client information, update medical history forms, and maintain accurate, confidential records.
Help clients complete forms and consent documents and explain their purpose.
Answer phone calls, respond to emails, and handle general questions about services, pricing, and operational policies.
Keep the front desk, reception area, waiting room, and product displays clean and organized.
Process payments, verify insurance information when applicable, and provide receipts or invoices.
Coordinate with clinical and administrative staff to support efficient workflow and client care.
Work with management to implement and maintain office policies and procedures for front desk operations.
Monitor office and administrative supply inventory and place orders as needed.
Stay informed about services, treatments, and promotions to provide accurate information to clients.
Protect confidential and sensitive client information and comply with privacy regulations.
Support marketing efforts, including distributing promotional materials and gathering client testimonials.
Perform additional administrative tasks as assigned by management.