Studio Coordinator, Part - Time: Fairfax

OVME•Merrifield, VA

13d

About The Position

The Studio Coordinator is the first point of contact for clients and helps deliver exceptional service and a positive studio experience. The role requires a professional demeanor, excellent communication and organizational skills, and the ability to multitask. The coordinator supports front desk operations, appointment scheduling, client records and forms, payments, coordination with clinical and administrative staff, inventory, and marketing activities.

Requirements

Exceptional written and verbal communication skills.
Ability to thrive in a fast-paced, customer-service-oriented, collaborative team environment.
Social media management experience.
Ability to work independently with minimal supervision.
Ability to work independently, as part of a team, and with remote employees.
Team-player mentality.
Strong sense of ownership and urgency.
Strong attention to detail.
Self-starter with a passion for learning.
Strong organizational skills and ability to multitask in a fast-paced environment.

Nice To Haves

Bachelor’s degree or comparable industry experience.
Medical CRM or Zenoti experience.

Responsibilities

Create an exceptional customer experience for all clients.
Welcome and greet clients warmly and professionally.
Address client inquiries, schedule appointments, and resolve concerns or issues promptly.
Manage the appointment booking system, ensuring accurate scheduling and effective use of studio resources.
Collect client information, update medical history forms, and maintain accurate and confidential client records.
Help clients complete forms and consent documents and explain their purpose.
Answer phone calls, respond to emails, and handle general inquiries about services, pricing, and operational policies.
Keep the front desk, reception area, waiting room, and product displays clean and organized.
Process client payments, verify insurance information when applicable, and provide receipts or invoices.
Coordinate with clinical and administrative staff to support smooth workflows and efficient client care.
Work with management to implement and maintain office policies and procedures for front desk operations.
Manage office and administrative supply inventory and place orders as needed.
Stay informed about services, treatments, and promotions to provide clients with accurate information.
Handle sensitive client information discreetly and comply with privacy regulations.
Assist with marketing efforts, including distributing promotional materials and gathering client testimonials.
Perform additional administrative tasks as assigned by management.