Studio Coordinator, Part- Time: Bryn Mawr

OVME•Bryn Mawr, PA

13d

About The Position

We are seeking a Studio Coordinator to join the studio team as the first point of contact for clients. The role is central to delivering exceptional client service and a positive experience, using a professional demeanor, excellent communication, organizational skills, and the ability to multitask. The Studio Coordinator welcomes clients, handles inquiries and appointment scheduling, maintains accurate and confidential client records, processes payments, and keeps the front desk and reception areas organized. The role coordinates with clinical, administrative, and management teams to support efficient client care and front-desk operations. It also includes maintaining supply inventory, staying informed about services and promotions, supporting marketing efforts, and performing additional administrative tasks as assigned.

Requirements

Exceptional written and verbal communication skills.
Ability to thrive in a fast-paced, customer-service-oriented collaborative team environment.
Social media management experience.
Ability to work independently with minimal supervision and collaborate with teams, including remote employees.
Team-player mentality.
Strong sense of ownership and urgency.
Strong attention to detail.
Self-starter with a passion for learning.
Strong organizational skills and ability to multitask in a fast-paced environment.

Nice To Haves

Bachelor’s degree or comparable industry experience preferred.
Medical CRM/Zenoti experience is a plus.
Availability to work Tuesday, Thursday, and Friday, with rotation of Thursday, Friday, and Saturday.

Responsibilities

Create an exceptional customer experience for all clients.
Welcome and greet clients warmly and professionally.
Address client inquiries and concerns, and schedule appointments.
Manage the appointment booking system, maintaining accurate schedules and optimizing studio resources.
Collect client information, update medical history forms, and maintain accurate and confidential records.
Help clients complete forms and consent documents and explain their purpose.
Answer phone calls, respond to emails, and handle general questions about services, pricing, and policies.
Maintain clean and organized front desk, reception, waiting room, and product display areas.
Process client payments, verify insurance information if applicable, and provide receipts or invoices.
Coordinate with clinical and administrative staff to support smooth workflow and efficient client care.
Work with management to implement and maintain office policies and procedures for front-desk operations.
Manage office and administrative supply inventory and place orders as needed.
Stay informed about services, treatments, and promotions to provide accurate information to clients.
Handle sensitive client information discreetly and follow privacy regulations.
Assist with marketing efforts, including distributing promotional materials and gathering client testimonials.
Perform additional administrative tasks assigned by the management team.