Student Success Team Lead

Campus • Atlanta, GA

13d • $65,000 - $75,000 • Hybrid

About The Position

Campus is seeking a Student Success Team Lead to guide success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead develops the team, supports meaningful relationships between coaches and students, and helps meet performance goals such as retention and engagement. The role combines team leadership with direct student support, including managing a small caseload and responding to escalated concerns.

Campus is a two-year accredited college offering live online classes taught by professors from universities including Princeton, Stanford, and Howard. Its student success model includes dedicated advisors and on-demand tutoring and coaching. The position is based in Atlanta, Georgia, and follows a hybrid schedule: remote on Mondays and Fridays, and in-office Tuesday through Thursday.

Requirements

• At least 4 years of experience in customer service, education, student support, or coaching or mentoring programs.
• At least 3 years of leadership experience, with a proven ability to manage and develop teams.
• Strong communication and interpersonal skills for building relationships with students and staff.
• A data-driven mindset and experience using metrics to track performance and guide decisions.
• A passion for coaching, mentoring, and helping others succeed.
• Authorization to work in the United States without requiring new H-1B sponsorship; the company can support H-1B transfers and sponsor TN visas for eligible Canadian and Mexican citizens.

Nice To Haves

• Teaching experience, particularly at the high school level.
• Experience in the education sector or a mission-driven organization.

Responsibilities

• Ensure coaches build strong, meaningful relationships with their students.
• Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas.
• Use retention, attendance, student NPS, and other KPIs to track performance and help the team meet goals.
• Support coaches in addressing challenges and improving student outcomes.
• Monitor and support daily team activities, including calls, emails, and texts, to ensure timely and effective student engagement.
• Monitor calls and provide feedback to improve coaches’ outreach and coaching skills.
• Manage a small caseload of students and provide direct support.
• Partner with leadership and other stakeholders on updates, initiatives, and organizational priorities.
• Act as a resource for the team and manage escalated student concerns when needed.
• Use data insights to identify areas for growth, implement initiatives, and continuously improve the student success program.
• Apply teaching or instructional experience to coach the team, modeling clear communication, accountability, and student-centered practices.

Benefits

• Base salary of $65,000–$75,000 plus an equity grant.
• Medical, dental, and vision insurance.
• 401(k) match.
• Fertility benefits via Carrot.
• Hybrid work schedule, with Mondays and Fridays remote and Tuesday through Thursday in-office.
• Flexible Time Away and paid holidays.
• In-office lunches for the Atlanta office.
• Social events, including happy hours, birthday celebrations, and holiday parties.
• Opportunity to make an impact and contribute to bringing the company’s vision to life.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed