Student Success Assistant

Susquehanna University•Selinsgrove, PA

15h•Onsite

About The Position

The Student Success Assistant supports the academic success, engagement, and persistence of students participating in grant-funded Student Support Services (SSS) programs. Under the direction of Student Support and Development staff, the Assistant provides direct student support through academic coaching, check-ins, follow-up, referrals, documentation, program outreach, and assistance with student success activities. The Assistant meets with assigned or referred students to help them identify academic goals, strengthen study and time-management strategies, connect with campus resources, and follow through on agreed-upon next steps. The role includes maintaining accurate notes on student interactions and communicating concerns or referral needs to professional staff. This is a temporary, grant-funded, non-exempt position working approximately 12 hours per week. Scheduling may vary according to student and program needs and may occasionally include evening or weekend hours. The work is primarily indoors, with movement among campus locations to attend student programs and meetings. Susquehanna University does not provide visa sponsorship; candidates must be legally authorized to work in the United States without employer sponsorship. The position is grant funded, and its salary is tied to the grant award and is not negotiable.

Requirements

Bachelor’s degree completed.
Strong interpersonal and communication skills and the ability to build supportive, professional relationships with college students.
Ability to listen, ask appropriate questions, maintain boundaries, and recognize when a student concern should be referred to professional staff.
Strong organizational skills, reliability, attention to detail, and ability to complete documentation and follow-up in a timely manner.
Ability to manage multiple responsibilities and maintain confidentiality when working with student information.
Demonstrated commitment to supporting first-generation students, students from lower-income backgrounds, students with disabilities, and other students served through grant-funded support programs.
Comfort using common office technology and willingness to learn university student-support systems and documentation practices.
Candidates must be legally authorized to work in the United States and must not require employer sponsorship for employment authorization.

Nice To Haves

Enrollment in a graduate program in education, counseling, student affairs, social work, psychology, or a related field.
Previous experience working with college students, youth, peer mentoring, tutoring, academic support, advising, coaching, student activities, or a related service role. Experience may include employment, internships, practicums, volunteer work, or undergraduate leadership roles.
Experience supporting first-generation students, students from lower socio-economic backgrounds, and/or students with disabilities.
Bachelor’s degree in Psychology, Natural Sciences (such as Chemistry or Biology), or Foreign Languages.

Responsibilities

Meet individually with students for scheduled academic coaching, check-ins, and follow-up under the guidance of professional staff.
Help students identify goals and develop practical strategies related to time management, organization, study habits, class attendance, assignment completion, and use of campus resources.
Conduct outreach to students referred for support or needing follow-up related to program participation or academic concerns.
Encourage student self-advocacy and help students prepare questions or next steps for meetings with faculty, advisors, financial services, or other campus offices.
Provide resource referrals and warm handoffs to appropriate campus offices, and refer complex, sensitive, or higher-level concerns to professional staff.
Support students in following through on action plans developed with Student Support and Development staff.
Document student meetings, outreach attempts, referrals, and follow-up activities accurately and promptly in designated program systems or records.
Maintain organized notes and records while protecting student privacy and complying with FERPA and university expectations.
Communicate relevant student updates, concerns, and unresolved needs to the appropriate professional staff member.
Assist with tracking student participation, appointment completion, and other basic program data as assigned.
Assist with student outreach, reminders, appointment scheduling, and promotion of SSS services and events.
Support workshops, study sessions, student success programs, trips, and other grant-funded activities as assigned.
Help prepare materials, sign-in information, student communications, and other basic logistical needs for programming.
Provide general administrative and student-service support to Student Support and Development staff as needed.
Perform other related duties as assigned.