Student Success Team Lead

Campus•Austin, TX

13d•$72,000 - $82,000•Hybrid

About The Position

Campus is seeking a Student Success Team Lead to guide success coaches and improve student outcomes through effective coaching and data-driven strategies. Reporting to the Success Manager, the Team Lead develops the coaching team, supports meaningful student relationships, and helps coaches meet retention and engagement goals. The role includes managing a small student caseload and handling escalated student concerns when needed. The Team Lead leads weekly team meetings and pipeline sessions, monitors team activity and performance, and uses metrics such as retention, attendance, and student NPS to identify opportunities and improve outcomes. The role also includes call monitoring and feedback, supporting coaches with challenges, collaborating with leadership and stakeholders on priorities, and applying teaching or instructional experience to model clear communication, accountability, and student-centered practices. In-office attendance Tuesday through Thursday is an essential function of the role. Work is remote on Monday and Friday. Campus offers a base salary of $72,000–$82,000 plus an equity grant, with actual compensation dependent on factors including skills, relevant experience, and work location. Candidates must already be authorized to work in the U.S. without requiring new H-1B sponsorship; H-1B transfers and TN visa sponsorship for eligible Canadian and Mexican citizens are supported.

Requirements

At least 4 years of experience in customer service, education, student support, or coaching/mentoring programs.
At least 3 years of leadership experience, including the ability to manage and develop teams.
Strong communication and interpersonal skills for building relationships with students and staff.
A data-driven mindset and experience using metrics to track performance and guide decisions.
A passion for coaching, mentoring, and helping others succeed.
Must already be authorized to work in the U.S. without requiring new H-1B visa sponsorship.

Nice To Haves

Teaching experience, particularly at the high school level.
Experience in the education sector or a mission-driven organization.

Responsibilities

Ensure coaches build strong, meaningful relationships with their students.
Lead weekly team meetings and pipeline sessions to identify retention strategies and focus areas.
Use retention, attendance, student NPS, and other KPIs to track performance and ensure team goals are met.
Support coaches in addressing challenges and improving outcomes.
Monitor team members’ daily calls, emails, and texts to ensure effective and timely student engagement.
Monitor calls and provide feedback to improve coaches’ outreach and coaching skills.
Manage a small caseload of students and provide direct support.
Partner with leadership and other stakeholders to align on updates, initiatives, and organizational priorities.
Serve as a resource for the team and manage escalated student concerns when needed.
Use data insights to identify growth opportunities, implement initiatives, and continuously improve the student success program.
Apply teaching or instructional experience to coach the team and model clear communication, accountability, and student-centered practices.

Benefits

Equity grant.
Medical insurance.
Dental insurance.
Vision insurance.
401(k) match.
Fertility benefits via Carrot.
Hybrid work schedule: remote Monday and Friday; in-office Tuesday through Thursday.
Flexible Time Away.
Paid holidays.
Opportunity to make an impact as an integral player in bringing Campus’s vision to life.