Lead Student Success Advisor

Illinois Central College•East Peoria, IL

3d•Onsite

About The Position

As a member of the Division of Student Success at Illinois Central College, the Lead Student Success Advisor supports student success and retention by fostering positive student interactions, enhancing student-centered processes, cultivating belonging, and collaborating across the college. Reporting directly to the Director of Academic Advisement, the role advances departmental and divisional goals and supports the college’s mission and strategic priorities. The position supervises Student Success Advisors in an assigned advising cluster, mentoring and supporting them in holistic advising and coaching approaches. It also assists the Director of Advisement with analyzing student success data and planning and delivering advisement initiatives. The Lead Student Success Advisor manages a caseload of students as they work toward academic, career, and personal goals. The position is based at the East Peoria Campus. Scheduled hours include evenings, virtual office hours, and weekends during peak enrollment periods, and the role must comply with blackout periods during peak times. Compensation is $52,915.20–$59,529.60.

Requirements

Bachelor’s degree.
Three years of experience in academic advising or coaching, student retention, or related student affairs work.
Ability to relate to students from diverse backgrounds and experiences and commitment to student equity.
Knowledge of Microsoft applications and ability to use technology effectively in job duties.
Strong verbal and written communication skills.
Strong interpersonal skills, including the ability to establish and maintain cooperative and professional working relationships.

Nice To Haves

Master’s degree in higher education, student affairs, counseling, or a similar field.
Five years of experience in academic advising or coaching.
Three years of community college work experience.
Knowledge of college student development theories and familiarity with educative/learner-centered, intrusive, and holistic student advising.
Two years of supervisory experience.
Familiarity with change management.
Experience with Workday.

Responsibilities

Provide personalized, holistic, educative advising that recognizes each student’s individual circumstances and treats advising as a teaching and learning process.
Help students develop academic plans, make informed decisions, navigate college independently, and connect with appropriate resources.
Identify and provide feedback on process improvements, using data as needed to ensure resources and services meet student needs.
Collaborate with others to coordinate responses to student needs and improve outcomes.
Pursue professional development to stay current with best practices and evolving student needs.
Supervise Student Success Advisors in the assigned cluster, including onboarding, training, guidance, and support for consistent advising practices.
Conduct annual performance reviews in accordance with Human Resources policies.
Ensure advisors understand changes affecting their work and can advise students appropriately; provide advising support for other clusters as needed.
Communicate student and advisor questions, issues, and concerns about cluster programs to academic leaders.
Develop collaborative relationships and consult regularly with program leaders, academic deans, transfer institutions, and college personnel to maintain current program, transfer, policy, and other relevant information.
Assist the Advisement Director with planning, implementing, and delivering department meetings, trainings, and improvement initiatives.
Serve as liaison between direct reports and the Director; lead cluster meetings and maintain open communication with direct reports.
Represent the department and participate in college-wide initiatives and committees supporting student success.
Manage a student caseload and conduct advising sessions through various communication channels.
Follow up with students at risk and refer them to appropriate support services when needed.
Conduct outreach to support retention and reengagement.
Maintain detailed records of student progress and next steps in the advising system.
Generate reports on course needs and collaborate with academic departments on scheduling.
Assist with Visit Days, group advising events, and other college events as needed.
Protect the confidentiality of student personal information and comply with FERPA.
Perform related duties as required.