Student Success Advisor

Berklee College of Music • Boston, MA

2d

About The Position

The Student Success Advising department seeks an empathetic, proactive Student Success Advisor to work within a holistic advising model across Berklee’s schools and campuses. The advisor manages a cohort of undergraduate performing artists, musicians, dancers, and creative entrepreneurs, guiding them through academic milestones, degree progression, and personal growth while ensuring access to a dedicated support network.

The role includes personalized academic advising, monitoring student progress, intervening with students who may be at risk, and helping students navigate institutional policies and academic procedures. The advisor also develops student success programming, coordinates care with campus and community partners, collaborates with peer mentors, and maintains advising records in student information and predictive analytics systems.

Requirements

• Bachelor’s degree required.
• 1–2 years of higher education experience focused on academic advising, student persistence, and learning theories.
• Demonstrated commitment to advising diverse student populations, including Black, Latinx, Indigenous, and Asian Pacific Islander students.
• Ability to learn and use student information platforms, CRM tools, and predictive analytics software.
• Empathy, active listening skills, adaptability, and an ethic of care.
• Ability to work occasional evening, weekend, or holiday hours for key campus events and advising initiatives.

Nice To Haves

• Master’s degree preferred.

Responsibilities

• Provide personalized academic advising through one-on-one appointments, drop-ins, class visits, and proactive outreach to an assigned student cohort.
• Track student progress through academic milestones, including core music completion, major declaration, time to degree, and graduation.
• Identify academically at-risk students and provide targeted coaching to those receiving academic early alerts, withdrawing from courses, or returning from leaves.
• Help students navigate institutional policies, degree options, and academic procedures and develop personalized plans.
• Develop and deliver workshops, class visits, and events that support student persistence and identity development.
• Partner with campus health and wellness, academic support services, and Berklee Bridge partners to provide comprehensive student care networks.
• Collaborate with student peer mentors.
• Maintain advising records in predictive analytics and student information systems.

Benefits

• Health coverage
• Dental coverage
• Institutional 403(b) retirement match
• Tuition assistance
• Generous paid time off
• Paid winter break
• Nightly access to campus music, theater, and dance performances

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level