Student Success Advisor

Millikin University • Decatur, IL

3d • Onsite

About The Position

This position will provide academic advising to 1st year students at Millikin University. The Professional Advisor supports one of the four (4) academic units on Millikin’s Campus: The College of Arts and Sciences, the College of Fine Arts, the College of Professional Studies, or the Tabor School of Business. This role supports students in promoting their academic success, managing their course plans and schedules, and engaging in transformational advising. The Professional Advisor provides high-quality, proactive academic advising and support to students. Which includes assisting students in course selection and requirements for special focus areas, setting academic goals, proctoring study experiences, and developing and facilitating workshops that focus on fostering academic skills and executive functioning skills. This position is not eligible for remote work.

Requirements

• Ability to establish priorities, work independently with minimal supervision, and facilitate teamwork.
• Highly organized, with the ability to plan, execute, and multitask to meet deadlines with accuracy and attention to detail.
• Bachelor’s degree or the equivalent combination of education, training, and experience from which comparable skills can be acquired, including graduate Assistantships, Internships, and Practical experiences.
• Excellent written, oral, and interpersonal communication skills.
• Ability to manage time effectively, learn, and contribute to overall departmental tasks and goals.
• Ability to lead or contribute to planning or organizing projects, programs, services, etc.
• Ability to develop and maintain positive professional relationships and resolve conflict in a team environment and with individuals from various diverse backgrounds and experiences.
• Ability to analyze information and offer sound recommendations.
• Proficient in Microsoft Office, Teams, Outlook Calendar, and Office 365
• Adhere to all FERPA Guidelines.
• Exchange University information with others only on a "need to know" basis.
• Promptly arrive for the designated shift.
• Follow all applicable policies regarding schedules, attendance, and organizational requirements.
• Provide excellent service to all customers striving to exceed their expectations.
• Demonstrate courtesy, compassion, and respect.
• Be thoroughly committed to the mission and vision of Millikin University.

Nice To Haves

• Master’s degree.
• Related experiences in a college or university setting.
• Experience advising student organizations.
• Experience facilitating, teaching, and/or developing support programs.
• Experience in student learning assessment or program evaluation.
• Experience using software or database platforms related to the position.
• Experience with Student Affairs and/or Academic Affairs.

Responsibilities

• Deliver transformational academic advising experiences for all assigned students.
• Provide supplemental advising and registration assistance to all 1st year students as needed.
• Proactively communicate and build relationships with assigned students.
• Co-create with assigned students an academic plan.
• Maintain accurate and detailed notes from advising meetings in the appropriate case management system.
• Collaborate with the assigned college’s faculty, school directors, and the academic dean.
• Ensure students understand and navigate the class registration process, understand degree and general education requirements.
• Address all areas of academic concerns with students, including tutoring, study skills, and time management.
• Make referrals to other points of service such as counseling, financial aid, career services, student life, disability services, and Title IX.
• Participate in professional development opportunities.
• Remain current in high-impact practices as related to academic advising, student success, and higher education.
• Respond timely to Academic Alert forms submitted by faculty and staff members.
• Provide active support, follow-up, and strategies for success, as well as general walk-in/appointment times for students.
• Supports students on individual course articulations/transfers with the Registrar’s office and the academic school.
• Performs other job-related duties as assigned.
• Performs other work-related job duties as assigned.
• Supervise paraprofessional students and/or graduate assistants as budget allows.
• Carry out supervisory responsibilities in accordance with the university’s policies and applicable laws.
• Interview, hire, and train staff members.
• Plan, assign, and direct work.
• Appraise performance.
• Reward and discipline staff members.
• Address complaints and resolve issues.

Benefits

• Millikin University provides equal opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type on the basis of actual or perceived race, color, religion, sex (including gender identity or expression, sexual orientation, and pregnancy), national origin, age, disability status, genetics, protected veteran status or any other characteristic prohibited by federal, state or local laws.
• Millikin University is committed to increasing its employee diversity and will consider qualified applicants with experience in diverse settings, who have a record of research that supports/benefits diverse communities or a record of teaching a diverse student population.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level