Student Success Manager

Community College Preparatory Academy Public Charter Schools•Washington, DC

7h•$65,000 - $95,000•Onsite

About The Position

The Student Success Manager leads a coordinated, barrier-responsive student-success model to help adult learners attend, persist, complete, and transition to their next educational or career goal. The role is part of Student Support Services and reports to the Director of Student Support Services. It directly supervises Student Success Specialists and coordinates advising, case management, referrals, re-engagement, persistence practices, staff performance, caseloads, documentation, and student-persistence interventions. The Manager develops early-alert protocols, co-creates and reviews individualized success plans with learners, coordinates warm referrals, and monitors persistence, stop-out, re-entry, completion, and transition indicators. The role works with Academics, Admissions, Registrar, Data teams, and authorized community partners to deliver consistent and responsive support. It maintains confidential case records and establishes case-management standards in EAB Navigate or a designated successor system. The position is campus-based in Washington, DC, primarily in a campus and office environment with sustained computer use and frequent interaction with staff, students, vendors, and partners. Some evening, weekend, or off-site work may be required. Essential duties must be performed with or without reasonable accommodation. The position is full-time and exempt, with an annual salary band of $65,000–$95,000.

Requirements

Bachelor’s degree in a relevant field or an equivalent combination of education and directly related experience.
At least five years of progressively responsible experience, including project, program, or staff leadership.
Demonstrated skill with data, documentation, cross-functional communication, and service-oriented problem solving.
Ability to center adult learners, value their backgrounds and abilities, and respect their voice and choices.
Ability to communicate clearly, follow through, and raise risks early.
Ability to use evidence, protect confidentiality, and document work so others can rely on it.
Ability to collaborate across units and use resources responsibly.
Ability to use feedback and role-appropriate evidence to test improvements, apply professional learning, and review results.

Nice To Haves

Experience with EAB Navigate or a comparable student-success, advising, case-management, CRM, or early-alert platform.
Graduate degree or recognized professional certification related to the function.
Experience in adult education, workforce development, public charter education, or a nonprofit setting.
Experience establishing practical controls, dashboards, and continuous-improvement routines.

Responsibilities

Supervise or coordinate advising, case-management, referral, re-engagement, and persistence practices.
Create early-alert protocols using attendance, participation, academic progress, and student-reported needs.
Develop individualized success plans and ensure warm referrals to internal and community resources.
Monitor persistence, stop-out, re-entry, completion, and transition indicators, and identify inequities.
Partner with Academics, Admissions, Registrar, and Data teams to create a consistent student journey.
Maintain confidential case notes, service documentation, and follow-up standards.
Co-create individual success plans with learners that connect academic progress, confidence, personal strengths, and career or further-education goals; review goals regularly with each learner.
Use learner feedback and academic and service information to identify barriers, coordinate interventions and warm referrals, and verify that support was received.
Promote learner voice in service design and decision-making; provide choices and clear next steps that strengthen ownership and confidence.
Review intervention effectiveness with academic staff using service follow-through, learner feedback, and learning progress; recommend changes to support practices and staff learning.
Maintain a respectful, inclusive support structure centered on learner well-being and positive relationships; coordinate staff, family or community partners when authorized, and learners around shared success priorities.
Develop learner and staff leadership in support planning and use documented needs to recommend equitable allocation of services and resources.
Establish and monitor case-management standards in EAB Navigate or a designated successor system, including alerts, success plans, interaction notes, referrals, service follow-up, mass communication, confidentiality, and reporting.
Ensure students identified through early alerts receive documented, timely outreach and resolution planning.
Keep referral partners, escalation paths, and service standards current and understood.
Review case-management records and intervention results to identify open needs, missed follow-up, engagement patterns, and outcomes.