Student Success Coach (Traditional) (El Centro)

Dallas College•El Centro, CA

1d•Onsite

About The Position

The Student Success Coach provides concierge-style case management and comprehensive support to assigned Dallas College students from enrollment through completion. As a consistent point of contact, the coach provides academic advising, career exploration, progress monitoring, and connections to internal and external wrap-around services. The role supports students in navigating their higher education journey toward a career, overcoming barriers, staying engaged, and reaching academic and career goals. Success Coaches serve traditional and specialized student populations, including students in dual credit, early college, P-Tech, continuing education, and first-year experience programs. They use emerging technologies and evidence-based coaching practices to streamline communication, track student progress, and connect students with resources. The position works collaboratively with faculty, staff, community partners, and other college teams to support retention, persistence, completion, career readiness, and a sense of belonging. The role is based on-site; some positions may be eligible to apply for a hybrid arrangement after six months, subject to responsibilities, operational needs, supervisor approval, and college policy.

Requirements

Bachelor’s degree or higher in higher education, student development, community college leadership, or a related field, confirmed by official transcripts.
At least three years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
Knowledge of community college purpose and Dallas College’s vision, certificates, programs, and degrees.
Knowledge of college and community resources addressing holistic student needs, including basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programs.
General knowledge of financial aid and FAFSA information.
Knowledge of Dallas College, state, and federal policies and procedures affecting student services, including FERPA, TSI-A, Dallas College Board Policies, and Title IX.
Ability to use emerging technology to track and monitor progress toward completion goals and improve student planning, engagement, and access to resources.
Experience preparing concise written and verbal reports on case management activity and outcomes.
Ability to help students identify and navigate barriers to retention, persistence, completion, and success.
Knowledge and experience in academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
Commitment to shared accountability and high-quality customer service and care.
Experience engaging and supporting students in a remote work environment.
Familiarity with national policies, practices, and legislation related to retention, success coaching, and pathway development and support.
Ability to respond appropriately in a dynamic, rapidly changing educational and economic environment.
Ability to work effectively with students from diverse populations; experience with underserved and marginalized communities.
Commitment to continuous learning and professional development.
Strong time management, organizational, problem-solving, communication, listening, writing, and verbal skills.
Strong interpersonal skills, including collaboration, tact, patience, and courtesy.
Ability to work extended hours beyond the regular 8:00 a.m. to 5:00 p.m. workday, especially during peak registration periods, including nights and weekends.
Subject to a criminal background check; some positions may require fingerprint checks.

Nice To Haves

Master’s degree.
Bilingual or multilingual ability.

Responsibilities

Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
Provide highly engaged, high-quality customer service.
Provide academic advising, career exploration, resource referrals, orientation, and registration assistance to new and continuing students.
Respond to student inquiries by phone, email, and technology applications within one business day.
Collaborate with internal and external partners to connect students with supports that address their needs and promote success.
Use technology to streamline student communications, nudges, and progress monitoring.
Work with Pathway Specialists to help unassigned students select a pathway and program of study.
Collaborate across the division to develop and implement high-impact engagement and support strategies that promote belonging and student outcomes.
Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
Participate in relevant professional development to implement current strategies and promising practices.
Prepare reports, proposals, and recommendations for programs and maintain detailed records of assigned activities.
Complete required Dallas College professional development training hours each academic year.
Perform other duties as assigned and maintain regular, predictable attendance.