Student Success Coach (Traditional) (Brookhaven)

Dallas College•Brookhaven, GA

1d•Onsite

About The Position

The Student Success Coach provides concierge-style student case management and serves as a consistent, central point of contact for an assigned caseload of Dallas College students. The role supports students from enrollment through completion with academic advising, career exploration, continuous progress monitoring, registration and orientation assistance, and connections to internal and external wrap-around services. Coaches help students navigate barriers, stay engaged, and work toward academic and career goals. Success Coaches use technology to support communication, track student milestones, monitor progress, and improve service efficiency. They collaborate with college colleagues, faculty, pathway specialists, community partners, and other stakeholders to connect students with resources and develop high-impact strategies that promote belonging, retention, persistence, completion, and career readiness. The position serves traditional students and may support other specialized student populations. The role is an on-site staff position. After six months of employment, some positions may be eligible to apply for a hybrid arrangement, subject to job responsibilities, operational needs, supervisor approval, and Dallas College policy. The position requires regular and predictable attendance and may require work beyond regular daytime hours, including nights and weekends during peak registration periods.

Requirements

Bachelor’s degree or higher in higher education, student development, community college leadership, or a related field, confirmed by official transcripts.
At least three years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
Knowledge of community college purposes and the Dallas College vision, certificates, programs, and degrees.
Knowledge of college and community resources addressing holistic student needs, including basic needs, mental health and wellness, career and transfer preparation, and student development, leadership, and advocacy programming.
General knowledge of financial aid and FAFSA information.
Knowledge of Dallas College, state, and federal policies and procedures affecting student services, including FERPA, TSI-A, Dallas College Board Policies, and Title IX.
Ability to use emerging technology to track and monitor student progress toward completion goals and support academic planning and engagement.
Experience preparing concise written and verbal reports about case management activities and outcomes.
Ability to help students identify and navigate barriers affecting retention, persistence, completion, and success.
Knowledge and application of contemporary research supporting high-impact coaching, advising, and student success strategies.
Depth of knowledge and experience in academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
Commitment to shared accountability and high-quality customer service and care.
Experience engaging and supporting students in a remote work environment.
Familiarity with relevant national policies, practices, and legislation relating to retention, success coaching, and pathway development and support.
Ability to respond appropriately in a rapidly changing educational and economic environment.
Ability to work effectively with students from diverse populations; experience working with underserved and marginalized communities.
Commitment to continuous learning and professional development.
Strong time-management, organization, problem-solving, communication, listening, writing, verbal, and interpersonal skills, including collaboration, tact, patience, and courtesy.
Ability to work extended hours beyond the regular 8:00 a.m. to 5:00 p.m. workday, especially during peak registration periods, including nights and weekends.
Must undergo a criminal background check; some positions may require a fingerprint check.
Must meet regular and predictable attendance requirements.

Nice To Haves

Master’s degree preferred.
Bilingual or multilingual ability preferred.

Responsibilities

Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
Provide high-quality customer service, academic advising, career exploration, resource referrals, orientation, and registration assistance to new and continuing students.
Respond to student inquiries by phone, email, and technology applications within one business day.
Collaborate with internal and external partners to connect students with supports that address their needs and promote success.
Use college systems and other technologies to streamline communications, send nudges, and monitor student progress.
Collaborate with Pathway Specialists to help unassigned students select a pathway and program of study.
Work across the division to develop and implement engagement and support strategies that promote belonging and stronger student outcomes.
Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
Participate in relevant professional development and complete required Dallas College professional development hours each academic year.
Prepare reports, proposals, and recommendations concerning programs and maintain detailed records of assigned activities.
Perform other duties as assigned.