Student Success Coach (Traditional) (El Centro)

Dallas College•Chicago, IL

3d•Onsite

About The Position

The Student Success Coach provides concierge-style student case management and comprehensive support from enrollment through completion. As a consistent point of contact for an assigned caseload, the coach helps students navigate their higher education journey through academic advising, career exploration, progress monitoring, and connections to internal and external support services. Success Coach teams serve traditional students as well as specialized populations, including dual credit, early college, P-TECH, continuing education, and first-year experience students. The role uses emerging technology to streamline communication, tracking, and service delivery. The position supports student retention, persistence, completion, career readiness, and belonging through individualized coaching and collaboration with faculty, staff, and community partners. Coaches help students identify and navigate barriers and connect with resources related to financial aid, wellness, basic needs, career planning, and other aspects of student success. The role requires regular and predictable attendance, and may include duties beyond those listed in the posting.

Requirements

Bachelor’s degree or higher in higher education, student development, community college leadership, or a related field; official transcripts are required.
At least three years of experience in academic advising, success coaching, first-year experience, or retention within student services or higher education.
Knowledge of the purpose of community colleges and Dallas College’s vision, certificates, programs, and degrees.
Understanding of college and community resources addressing holistic student needs, including basic needs, mental health and wellness, career and transfer preparation, student development, leadership, and advocacy.
General knowledge of financial aid and FAFSA information.
Knowledge of Dallas College, state, and federal policies and procedures affecting student services, including FERPA, TSI-A, Dallas College Board Policies, and Title IX.
Ability to use emerging technology to track and monitor student progress toward completion goals and enhance academic planning, engagement, and connections to resources.
Experience preparing concise, clear written and verbal reports about case management activities and outcomes.
Ability to help students identify and navigate barriers affecting retention, persistence, completion, and success.
Knowledge of contemporary research and its application to high-impact coaching, advising, and student success strategies.
Depth of knowledge and experience in academic advising, coaching, Guided Pathways, first-year experience, retention, and career services.
Commitment to shared accountability and high-quality customer service and care.
Experience engaging and supporting students in a remote work environment.
Familiarity with national policies, practices, and legislation related to retention, success coaching, and pathway development and support.
Ability to respond appropriately in a rapidly changing educational and economic environment.
Ability to work effectively with students from diverse populations; experience with underserved and marginalized communities.
Commitment to continuous learning and professional development.
Strong time management, organization, problem-solving, listening, writing, verbal communication, and interpersonal skills; ability to collaborate with tact, patience, and courtesy.
Ability to work extended hours beyond the regular 8:00 a.m. to 5:00 p.m. workday, especially during peak registration periods, including nights and weekends.
Must pass a criminal background check; some positions may require a fingerprint check.

Nice To Haves

Master’s degree preferred.
Bilingual or multilingual ability preferred.

Responsibilities

Serve as the central, ongoing case manager for an assigned caseload of Dallas College students.
Provide high-quality customer service.
Provide academic advising, career exploration, resource referrals, orientation, and registration assistance to new and continuing students.
Respond to student inquiries by phone, email, and technology applications within one business day.
Collaborate with internal and external partners to connect students with supports that address their needs and promote success.
Use technology such as Colleague, Blackboard, Navigate, Greenlight, and Salesforce to streamline communications, nudges, and progress monitoring.
Collaborate with Pathway Specialists to help unassigned students select a pathway and program of study.
Work across the division to develop and implement engagement and support strategies that promote belonging and improve student outcomes.
Track student milestones using technology and the Dallas College integrated Advising and Career Development syllabus.
Develop, manage, and communicate services and resources through program promotions, class presentations, training sessions, and faculty and community collaborations.
Participate in relevant professional development to support current strategies and promising practices.
Prepare program reports, proposals, and recommendations, and maintain detailed records of assigned activities.
Complete required Dallas College professional development training hours per academic year.
Perform other duties as assigned.