Student Success Coach - Tempe, AZ

Workforce Solutions • Tempe, AZ

8d • Onsite

About The Position

The Student Success Coach – Workforce Solutions serves as an advocate for students enrolled in Workforce Solutions programs throughout their academic lifecycle, coaching them from enrollment through graduation. The role provides remote student success planning and advising while acting as a student liaison and collaborating with departments across the institution to promote a positive, student-centered experience. The coach communicates professionally and respectfully with students, internal stakeholders, and the college community, and supports a diverse work and learning environment through collaboration and teamwork.

The coach proactively contacts students through virtual meetings, phone, text, and email; documents outreach using student information and customer relationship management systems; and uses motivational interviewing and other coaching tools to help students strengthen academic and coping skills. The role also delivers virtual events, serves as a programmatic expert, helps resolve concerns, supports retention and compliance, and works with academic services and NCLEX support staff. The position requires in-person attendance and on-site collaboration in Tempe, Arizona, with a schedule that may include evenings and Saturdays to meet campus and department needs. The posting notes three days in the office in Tempe.

Requirements

• Bachelor's degree in Social Work, Counseling, Health & Wellness Coaching, Psychology, Student Advising, or equivalent.
• Experience in counseling, coaching, interviewing, development, education, or a related field.
• High-level professional and customer-centric communication skills.
• High level of integrity and a strong work ethic.
• Excellent organizational and time-management skills.
• Strong computer skills and comfort with technology.
• Ability to adapt to change and learn new skills quickly.

Responsibilities

• Proactively contact and coach students from enrollment through graduation using virtual meetings, phone, text, and email.
• Provide students with support, tools, resources, encouragement, positive reinforcement, and accountability to promote successful transitions and progress through their programs.
• Use student information systems, customer relationship management systems, and reporting tools to complete tasks on time and document outreach.
• Use motivational interviewing and other coaching tools to help students identify ways to succeed, strengthen academic skills, and develop coping skills.
• Resolve student concerns promptly and escalate them appropriately.
• Deliver virtual events that support student success.
• Serve as a programmatic expert on student-facing policies and procedures, program and course information, available resources, admissions, matriculation and graduation requirements, certifications and tests, career options, and organizational structure.
• Apply knowledge of policies, procedures, and accreditation requirements to support student success and program compliance.
• Build relationships with staff and faculty to support student success and retention.
• Work with the Director of Nursing Academic Services to identify at-risk students and provide appropriate support.
• Collaborate with the NCLEX Success Specialist to support student success and NCLEX preparation.
• Report on student attrition and retention, lead weekly retention meetings, and participate in other required meetings.
• Complete required job-function training, including the minimum annual training hours.
• Recommend resources, policies, and procedures to support student success.
• Assist the Associate Director of Student Success – WFD in developing resources, policies, and processes that support student success.
• Handle and document confidential student information professionally and in compliance with FERPA.
• Attend in person on campus or onsite as required; collaborate onsite with students, faculty, and staff.
• Perform other duties as assigned.
• Meet or exceed accrediting-body retention standards for the assigned student population through task execution and collaboration with staff and faculty.
• Maintain compliant documentation showing that assigned students receive academic, student, and professional guidance throughout their program.
• Meet department or vertical engagement goals for the assigned student population.

Benefits

• Medical, dental, and vision coverage starting the first of the month following 30 days of employment.
• Two weeks of starting vacation per year, increasing based on years of service.
• 12 paid holidays and two floating holidays.
• 401(k) with company match.
• Company-paid life insurance at one times annual salary.
• Leadership development and training for career advancement.
• Tuition assistance and forgiveness for the employee and family, up to 100% depending on program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level