Student Success Advisor

Cal Poly Pomona•Pomona, CA

1d•Hybrid

About The Position

The Office of Student Success at Cal Poly Pomona provides leadership for multiple units focused on meeting the needs of the diverse student body. This office oversees the coordination of academic advising initiatives, the development and implementation of academic intervention programs, and provides oversight for academic policies, university advising, academic-related initiatives, and strategic planning. The office handles student petitions related to academic issues and collaborates with Academic Program, Enrollment Management Services, and College leaders to support students in meeting their academic goals.

Requirements

Bachelor's Degree - or equivalent in one of the behavioral sciences, public or business administration, or a job-related field.
Two (2) years of professional experience in one of the student services program areas or in a related field.
Working knowledge of the practices, procedures and activities of the program to which assigned; general knowledge of the methods and problems of organizational and program management.
General knowledge of research and interview techniques; and of the principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; use initiative and resourcefulness in planning work assignments and in implementing long-range program improvements; obtain factual and interpretative information through interviews; reason logically; collect, compile, analyze and evaluate data and make verbal or written presentations based on these data; advise students individually and in groups on routine matters where required.
Recognize multicultural, multisexed and multi‑aged value systems and work accordingly; establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, private and public agencies and others in committee work, and student advising and community contacts; and, rapidly acquire a general knowledge of the overall operation, functions and programs of the campus to which assigned.
Demonstrated ability to make decisions and carry through actions having implications with regard to other program or service areas Services Office.

Nice To Haves

Master's degree in a job-related field.
Familiarity with the California State University (CSU) system, including academic policies and advising structures.
Experience in student services in a higher education setting, including academic and/or career advising.
Demonstrated ability to communicate effectively and build productive working relationships with students, parents, faculty, staff, and the public across a wide range of backgrounds and needs.
Excellent verbal and written communication skills, including the ability to interpret and explain complex university policies and procedures in a clear and professional manner.

Responsibilities

Provide timely, focused, and holistic advising to students to ensure they stay on track to graduation and can successfully navigate university policies and procedures to meet their academic and career goals.
Utilize a combination of high-level analytical and interpersonal skills, as well as independent judgment, to develop effective and creative solutions to student problems.
Work with students (and parents, when appropriate) using strong communication skills to explain complex university policies, identify student needs, and provide direction in helping students obtain resources and navigate challenges.
Provide one-on-one, group, and online advising to a broad range of students, including freshmen through seniors, students in academic difficulty, CA Promise students, and/or students identified as needing interventions.
Place and remove registration holds.
Partner with the Office of Student Success on early alerts strategies and interventions, including advising campaigns, progress reports, success markers, and GI 2025 campaigns.
Participate in Special Projects such as Summer Completion and student re-enrollment.
Develop and deploy resources and strategies specific to the College's students' needs.
Collaborate with a broad range of institutional partners, including College Associate Deans, Department Chairs, faculty, and staff, as well as the Office of Student Success, the Bronco Advising Center, University Advising, the Registrar's Office, and staff from supplemental advising programs.
Use e-advising tools including CPP Connect (scheduling, note-taking, planner, etc.), Degree Progress Report, curriculum sheets, roadmaps, Schedule Builder, and semester conversion tools to advise students and educate them on academic planning.
Maintain current knowledge of academic, admission, and registration policies and procedures.
Provide accurate and timely maintenance of student petitions.
Be prepared and able to serve students in various modalities and work in a hybrid environment.
Serve as an active member of the College and University advising community.
Regularly participate in Academic Advisor Council and attend its meetings, as well as advisor trainings, webinars, and workshops.
Participate in supplemental advising committees and working groups, as appropriate.
Serve as an active member of the College-based Student Success Team, if requested, by providing expert knowledge to identify and explore solutions and interventions.
Implement interventions to improve student outcomes.
Serve as liaison to one or more academic departments to provide updates on procedures and policies, and review curriculum information for students.
Provide professional advice to department chairs and faculty regarding student issues.
Provide robust documentation of advising interactions, interventions, and programming via CPP Connect and other available tools.
Summarize all information in annual reports and provide data-informed recommendations for improvements.
Utilize reporting tools such as CPP Connect (EAB), DataWarehouse, and Tableau to identify students in need of support and track progress toward improving their academic outcomes.