Student Success Advisor

Cal Poly Pomona•Pomona, CA

20h

About The Position

The Office of Student Success at Cal Poly Pomona provides leadership and coordination for academic advising initiatives, academic intervention programs, and services that help a diverse student body make timely progress toward degree completion. It oversees academic policies, advising, student success initiatives, strategic planning, and student petitions related to academic matters. The office collaborates with academic programs, enrollment management, and college leaders to support students’ academic goals. The Student Success Advisor provides timely, focused, and holistic advising to students, helping them navigate university policies and procedures, access resources, and progress toward academic and career goals. The advisor serves a broad range of students through individual, group, and online advising, contributes to early-alert and other intervention efforts, and collaborates with campus partners. The role also involves participation in college and university advising programs, maintaining accurate student records, and using advising and reporting tools to document interactions and assess student progress. The position is full-time and probationary, with standard hours Monday through Friday, 8 a.m. to 5 p.m., unless otherwise notified. The position is part of the Academic Professionals of California bargaining unit 4. The classification salary range is $5,083 to $7,228 per month; the anticipated hiring amount is $60,996 annually. Employees must perform CSU-related work within California.

Requirements

Bachelor’s degree, or equivalent, in a behavioral science, public or business administration, or a job-related field.
Two years of professional experience in a student services program area or a related field.
Working knowledge of the practices, procedures, and activities of the assigned program, and general knowledge of organizational and program management methods and issues.
General knowledge of research and interview techniques and principles of individual and group behavior.
Ability to interpret and apply program rules and regulations; plan work assignments and implement long-range program improvements; obtain information through interviews; reason logically; collect, compile, analyze, and evaluate data; and present findings verbally or in writing.
Ability to advise students individually and in groups on routine matters when required.
Ability to recognize and work effectively with multicultural, multisexed, and multi-aged value systems.
Ability to establish and maintain cooperative working relationships with faculty, CSU administrators, student organizations, public and private agencies, and others in committee work, student advising, and community contacts.
Ability to rapidly acquire general knowledge of the campus’s overall operations, functions, and programs.
Demonstrated ability to make decisions and carry out actions with implications for other program or service areas.
A master’s degree in a job-related field may substitute for one year of professional experience.
Additional specialized and relevant experience may substitute for required education on a year-for-year basis.

Nice To Haves

Master’s degree in a job-related field.
Familiarity with the California State University system, including academic policies and advising structures.
Experience in student services in a higher education setting, including academic and/or career advising.
Demonstrated ability to communicate effectively and build productive working relationships with students, parents, faculty, staff, and the public across a wide range of backgrounds and needs.
Excellent verbal and written communication skills, including the ability to interpret and clearly and professionally explain complex university policies and procedures.

Responsibilities

Provide timely, focused, holistic advising to students to support progress toward graduation and help them navigate university policies and procedures.
Provide one-on-one, group, and online advising to students, including students in the advisor’s caseload, students experiencing academic difficulty, CA Promise students, and students identified for interventions.
Use analytical and interpersonal skills and independent judgment to identify student needs, explain complex policies, develop solutions, and connect students with resources.
Place and remove registration holds.
Partner with the Office of Student Success on early-alert strategies and interventions, including advising campaigns, progress reports, success markers, and GI 2025 campaigns.
Participate in special projects such as Summer Completion and student re-enrollment, and develop resources and strategies tailored to College students’ needs.
Collaborate with College Associate Deans, Department Chairs, faculty, staff, and campus advising and support units to assist students.
Use e-advising tools and academic planning resources to advise students and help them understand their academic plans.
Maintain current knowledge of academic, admission, and registration policies and procedures, and maintain student petitions accurately and promptly.
Serve students in various modalities and work in accordance with the CPP Telecommuting Program and applicable Academic Affairs standards and values.
Participate in the College and University advising community, including Academic Advisor Council meetings, advisor trainings, webinars, workshops, committees, and working groups as appropriate.
Serve on the College-based Student Success Team if requested, offering expertise to identify solutions and implement interventions that improve student outcomes.
Serve as a liaison to one or more academic departments, communicate policy and procedure updates, review curriculum information for communication to students, and advise department chairs and faculty on student issues.
Document advising interactions, interventions, and programming in CPP Connect and other tools; prepare annual summaries and data-informed recommendations for improvement.
Use CPP Connect (EAB), DataWarehouse, Tableau, and other reporting tools to identify students needing support and track academic outcomes.