Student Services Specialist II
About The Position
The Ivy College of Business Career Services Office is seeking a Student Services Specialist II to provide customer service and data analysis in a fast-paced, student-centered environment. The position is a primary point of contact for the office and supports students, faculty, staff, employers, and visitors. It also collects internship and post-graduation employment outcomes for Ivy College of Business undergraduates and oversees a small team of undergraduate student assistants. The successful candidate is professional, dependable, highly organized, and able to interact positively with others, manage multiple priorities, and adapt to changing needs. The role calls for curiosity, initiative, thoughtful questions, ownership of work, excellent communication, attention to detail, technical proficiency, and collaboration in a team-oriented environment.
Requirements
- Bachelor’s degree.
- At least 2 years of related experience.
- Legally authorized to work in the U.S. on an ongoing basis without sponsorship; immigration sponsorship is not available.
Nice To Haves
- Experience delivering exceptional customer service in a fast-paced environment with a variety of stakeholders.
- Experience collecting, cleansing, analyzing, and reporting data accurately.
- Experience hiring, training, supporting, supervising, evaluating, and recognizing the work of others.
- Ability to contribute positively to a team while independently managing responsibilities and priorities.
- Proficiency with Microsoft Office applications, particularly Excel.
- Experience working with Customer Relationship Management (CRM) or database systems.
Responsibilities
- Serve as the first point of contact for visitors to Business Career Services, greet students checking in for appointments, and provide hospitality to external partners attending recruitment events and on-campus interviews.
- Answer the main phone line and manage the general inquiries email inbox.
- Collect internship and post-graduation employment outcomes at graduation and three and six months after graduation for three graduating classes per academic year, representing approximately 1,000 graduates annually.
- Contact graduates by phone, text, and email, persisting until an approximately 90% knowledge rate is achieved.
- Use the 12twenty data management platform and Excel to record, cleanse, and analyze employment outcomes data.
- Respond to colleagues’ specialized data analysis requests and submit data to accrediting bodies such as AACSB.
- Hire, train, supervise, evaluate, and recognize the work of approximately three student Career Services Assistants.
- Oversee office needs, including processing checks, inventorying and ordering supplies, and sorting mail.
- Plan meetings, reserve rooms, and order meals for team members as needed.
- Maintain relationships with vendors that have contractual relationships with the office.
- Support team members with special projects, classroom programming, and event coordination.
Benefits
- Comprehensive medical and dental benefits
- Retirement benefits, including defined benefit and defined contribution plans
- Vacation, holiday, and sick time and leave plans
- Onsite childcare in Ames, Iowa
- Life insurance and long-term disability
- Flexible Spending Accounts
- Voluntary benefits and discounts
- Employee Assistance Program
- Wellbeing program
- WorkFlex options for some positions, offering flexibility on when, where, and how work is done
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
