Specialist, Student Services, Beaverceek
About The Position
The Student Services Specialist supports students at the Beavercreek location and serves as a primary point of contact for prospective and current students at the Student Services desk. The role provides one-stop support across admissions, records and registration, financial aid, billing questions, student technology, and general customer service. The specialist prioritizes meaningful, trauma-informed interactions that promote a sense of belonging on campus. This is a 20-hour-per-week position scheduled Monday through Thursday, depending on demand and staffing. It is based at the Beavercreek location and is not eligible for telecommuting. The position is not benefit eligible.
Requirements
- Six months to two years of similar or related experience.
- High school diploma or equivalent.
- Valid driver's license and/or dependable transportation for travel to multiple campus locations.
- Excellent communication skills and a collaborative approach.
- Ability to interact with others through a trauma-responsive culture of care.
- Ability to serve internal and external customers efficiently, promptly, and pleasantly while maintaining a professional appearance.
- Reliability, punctuality, accountability, and ability to complete accurate, high-quality work on schedule.
- Ability to collaborate effectively in a respectful, inclusive, and supportive team environment.
- Familiarity with a variety of software, willingness to learn new technologies, and proficiency in Microsoft Office applications.
- Strong organization and time-management skills, including the ability to work independently and prioritize tasks.
Nice To Haves
- Completion of higher education.
Responsibilities
- Welcome students and provide quality, accurate, and responsive customer service as the initial point of contact for inquiries.
- Coordinate front desk operations and ensure appropriate coverage for consistent, timely student service.
- Provide general admissions information to prospective students and parents.
- Distribute program information and resources, including viewbooks, enrollment steps, Accuplacer study materials, and other materials.
- Assist with student registration and drop/add requests, name and record changes, and in-school deferment requests.
- Orient new students to online systems, including myClarkState, Self Service, the virtual bookstore, student email, Blackboard, and other student resources; assist with login and navigation.
- Serve as the initial contact for student financial aid inquiries, respond to routine and entry-level questions, and assist with FAFSA completion and related processes.
- Receive incoming financial aid documents and process verification forms for third-party agencies.
- Provide general support for academic advisors.
- Assist with planning, coordinating, and executing campus student events and engagement activities.
- Maintain knowledge of student-services technology and assist students with Blackboard, Self Service, account access, MFA, Colleague, Register Blast, CRM, and other systems.
- Perform office management duties, including organizing and filing, using the printer and scanner, and stocking supplies.
- Provide general administrative support for regional locations as needed.
- Perform other duties as assigned by the supervisor.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
