Student Services Specialist II

Iowa State University•Ames, IA

About The Position

The Ivy College of Business Career Services Office is seeking a Student Services Specialist II to provide customer service and data analysis in a fast-paced, student-centered environment. The position is a primary point of contact for the office and serves students, faculty, staff, employers, and visitors. It collects undergraduate internship and post-graduation employment outcomes and oversees a small team of undergraduate student assistants. The successful candidate is professional, dependable, organized, and able to manage multiple priorities, adapt to changing needs, communicate effectively, pay close attention to detail, and collaborate with a team. The role calls for initiative, curiosity, ownership of work, and technical proficiency. This is a regular, full-time, 12-month position. Candidates must be legally authorized to work in the United States on an ongoing basis without sponsorship; immigration sponsorship is unavailable.

Requirements

Bachelor’s degree.
Two years of related experience.
Legal authorization to work in the United States on an ongoing basis without sponsorship.

Nice To Haves

Experience delivering exceptional customer service in a fast-paced environment with a variety of stakeholders.
Experience collecting, cleansing, analyzing, and reporting data accurately.
Experience hiring, training, supporting, supervising, evaluating, and celebrating the work of others.
Ability to contribute positively to a team while independently managing responsibilities and priorities.
Proficiency with Microsoft Office applications, particularly Excel.
Experience working with Customer Relationship Management (CRM) or database systems.

Responsibilities

Serve as the first point of contact for visitors to the Business Career Services office.
Greet students checking in for appointments and provide hospitality to external partners visiting for recruitment events and on-campus interviews.
Answer the main phone line and manage the general-inquiries email inbox.
Collect internship and post-graduation employment outcomes at graduation and three and six months after graduation for three graduating classes per academic year, approximately 1,000 graduates annually.
Contact graduates by phone, text, and email, persisting until an approximately 90% knowledge rate is achieved.
Use the 12twenty data management platform and Excel to record, cleanse, and analyze data.
Respond to colleagues’ requests for specialized data analysis and submit data to accrediting bodies such as AACSB.
Hire, train, supervise, evaluate, and recognize approximately three student Career Services Assistants.
Oversee office needs, including processing checks, inventorying and ordering supplies, and sorting mail.
Plan meetings, reserve rooms, and order meals for team members as needed.
Maintain relationships with vendors that have contractual relationships with the office.
Support team members with special projects, classroom programming, and event coordination.

Benefits

Medical and dental benefits.
Retirement benefits, including defined benefit and defined contribution plans.
Vacation, holiday, sick time, and leave plans.
Onsite childcare in Ames, Iowa.
Life insurance and long-term disability.
Flexible Spending Accounts.
Voluntary benefits and discounts.
Employee Assistance Program.
Wellbeing program.
WorkFlex options for some positions, offering flexibility in when, where, and how work is done.