Student Services Specialist II

Iowa State University•Ames, IA

9d•Onsite

About The Position

The Memorial Union at Iowa State University is seeking a Student Services Specialist II to support student organizations, advise student leaders, and coordinate leadership development programs that enhance campus life. The position works directly with students as they pursue projects, events, and initiatives, helping them navigate university processes, develop leadership skills, and bring their ideas to life. The role includes advising student leaders, organizing leadership retreats, managing communications, and supporting campus-wide events. It is based primarily on-site in the Memorial Union. Typical hours are Monday through Friday during regular business hours, with occasional evening and weekend work required for student organization meetings, leadership programs, campus events, and special activities. Hours may vary according to student availability, program schedules, and departmental needs. Candidates must be legally authorized to work in the United States on an ongoing basis without sponsorship; immigration sponsorship is not available. Applicants should submit a resume or curriculum vitae and a letter of application or cover letter.

Requirements

Bachelor’s degree.
Two years of related experience.
Legal authorization to work in the U.S. on an ongoing basis without sponsorship.

Nice To Haves

Experience developing and facilitating leadership development programs, trainings, or workshops.
Experience administering a database, CRM, or information management system.
Experience coordinating funding, grant, scholarship, or application review processes.
Experience planning and executing events, conferences, retreats, or large-scale programs.
Experience creating and distributing newsletters, email campaigns, website content, or other organizational communications.

Responsibilities

Coordinate student organization operations, including recognition processes, record management, database administration, office and storage assignments, funding opportunities, annual awards, and related training.
Plan and facilitate leadership development opportunities, including retreats, workshops, conferences, and programs such as LEAD Retreat and the Iowa Student Leadership Experience (ISLE).
Advise the First-Year Council and other student leaders on leadership, budgeting, event planning, marketing, and organizational success.
Connect students with campus resources and help them navigate university policies, procedures, and organizational requirements.
Develop and distribute newsletters, campus-wide communications, website content, and other program materials that support student engagement.
Support student organization events and major Memorial Union initiatives, including ClubFest, WelcomeFest, Art Mart, and AfterDark.
Supervise graduate assistants and occasional practicum students.
Assess program effectiveness, identify opportunities for improvement, and collaborate with colleagues and campus partners to enhance student involvement and leadership development.