HYBRID - STUDENT SERVICES SPECIALIST

University of California, Irvine•Irvine, CA

9d•Hybrid

About The Position

The Division of Enrollment Management is a key campus thought partner that provides collaborative leadership in university-wide efforts, utilizing systematic, innovative, and synergistic approaches to leverage a data-informed enrollment strategy to improve market distinctiveness, and execute the campus strategic plan.The division comprises the offices of Enrollment Management, Financial Aid & Scholarships, University Registrar, and Undergraduate Admissions. The mission of the University Registrar is to provide academic support services in an atmosphere of prompt, accurate, and friendly service to the campus community through practices consistent with the mission and values of the university. The Office is responsible for maintaining student records, issuing reports of grades, and distributing official publications.

Requirements

Organizational skills and ability to prioritize work and meet deadlines in an environment of frequent interruptions and distractions.
Ability to work with people from diverse cultures and socioeconomic backgrounds. Utilizes excellent constituent service skills with all interactions.
Ability to establish and maintain cooperative relationships with campus departments and clients.
Ability to answer several incoming phone lines in a courteous and timely manner.
Working knowledge of common University-specific computer application programs and productivity software and ability to enter information into various applications.
Written and verbal communication skills. Active listening skills. Customer service orientation. Interpersonal skills.
Ability to interact diplomatically and in using proper judgment while maintaining equanimity with individuals, including situations involving resistance and hostility.
Bachelor's degree in related area and / or equivalent experience / training.
1-3 yearsof experience or equivalent training.
Must be able to provide proof of work authorization

Nice To Haves

Working knowledge of policies, regulations, and practices with student records services and ability to analyze individual cases and made independent decisions based on this knowledge.
Working knowledge of University policies, processes, and procedures and of Federal and California laws pertaining to the privacy rights of students and access to student information.
Familiarity with large scale registration, enrollment, and Student Information Systems such as ARIES, WebReg, WebSOC, WebAdmin, StudentAccess, SBS, web-based applications, email, and other enterprise software.
Knowledge of functions of campus offices.
Knowledge of various machinery operations including laser printers, folding machines, and official date-stamps.

Responsibilities

Advises and counsels students, faculty, staff and the public, in person, by email, and by telephone.
In accordance with various federal laws, Academic Senate regulations, and University and campus policies, reviews Statement of Legal Residence forms, registration materials, transcripts, quarterly course reports, and various forms and petitions.
Provides information and serves as liaison regarding transcripts, verifications, registration and enrollment; Academic Senate policies, university policies, campus policies and procedures related to students’ academic records.
Identifies potential problems, determines appropriate actions, and may refer to appropriate staff as needed.
Independently responsible for the verification and distribution of online transcript requests for all UCI students, and alumni.