Student Services Officer

Stanbridge University•Riverside, CA

2d•Onsite

About The Position

Stanbridge University is seeking a student-centered, organized, and proactive Student Services Officer to support student success, engagement, and retention throughout the academic journey. As a member of the Student Services team, this position builds relationships with students, identifies barriers to success, coordinates intervention strategies, and connects students with academic and campus resources. The role is suited to someone who is passionate about higher education, enjoys working directly with students, and thrives in a collaborative, fast-paced environment focused on student achievement. The position supports onboarding and orientation, monitors student attendance and academic progress, and conducts outreach to students who may need support. It coordinates individual success meetings and referrals, maintains student records and interaction documentation in university systems, assists with incident reporting and investigations, and collaborates with faculty and campus departments on retention and graduation efforts. The role also maintains records for student recognition programs and participates in regular student success meetings. The work is performed in a standard office, classroom, lab, or clinical setting, with duties typically carried out at a desk or computer workstation. The employee must be physically present in the office unless otherwise noted. The role may involve frequent interruptions, noise, demanding timelines, and, as required by the program, time in skills labs or bedside environments.

Requirements

Associate's degree required.
Two years of administrative, student services, higher education, advising, customer service, or related experience.
Intermediate proficiency in Microsoft Office Suite, including Excel, Word, Outlook, and Teams.
Excellent written, verbal, and interpersonal communication skills.
Strong organizational skills and exceptional attention to detail.
Ability to prioritize multiple responsibilities while meeting deadlines.
Professionalism, discretion, and sound judgment when working with confidential information.
Ability to work independently and contribute effectively within a collaborative team environment.
Must be legally authorized to work in the United States; the University does not provide employment-based immigration sponsorship or participate in employer-sponsored or employer-dependent work authorization programs.
Must be able to perform each essential duty satisfactorily and be physically present in the office unless otherwise noted.
Successful completion of a background check is required for an employment offer.
Official transcripts are required before hire. Degrees earned outside the United States must be evaluated by a recognized credential evaluation service for U.S. degree equivalency and applicable subject-area coursework.
Employment verification will be conducted to validate work experience per accreditation standards.

Nice To Haves

Bachelor's degree.
Master's degree in Higher Education, Counseling, Student Affairs, Education, or a related field.
Previous experience supporting student retention, advising, student services, or student success initiatives within higher education.
Working knowledge of FERPA and best practices for maintaining student confidentiality.
Experience with Student Information Systems (SIS), Customer Relationship Management (CRM) platforms, and/or Learning Management Systems (LMS), such as Anthology, CampusVue, Colleague, Canvas, Blackboard, Moodle, or similar higher education technologies.

Responsibilities

Support new student onboarding through orientation activities and transition initiatives.
Conduct routine classroom visits to engage with students, monitor participation, and identify early indicators of academic or personal challenges.
Monitor attendance, academic progress, grades, and outstanding assignments using university systems.
Contact students by phone, email, text, or in person about attendance concerns, academic deficiencies, and retention initiatives.
Coordinate one-on-one student success meetings to develop individualized academic success plans and identify intervention strategies.
Refer students to tutoring, academic support services, counseling resources, faculty, and other campus departments as appropriate.
Maintain accurate student records and documentation in the University's Student Information System (SIS) and other institutional databases, complying with FERPA and university policies.
Document student interactions, outreach efforts, referrals, and follow-up activities in accordance with university policies.
Assist with student incident reporting and investigations involving academic integrity, student conduct, bullying, and other behavioral concerns.
Maintain records and coordinate recognition programs, including Dean's List and Perfect Attendance awards.
Collaborate with faculty, Academic Affairs, Financial Aid, Admissions, and other university departments to support student persistence and graduation.
Participate in weekly retention and student success meetings to review at-risk students and coordinate intervention efforts.
Maintain confidentiality of student records in compliance with FERPA and university policies.
Perform other duties and special projects as assigned.