Student Services Associate

University of North Texas System • Dallas, TX

2d • Onsite

About The Position

The University of North Texas at Dallas is hiring a Student Services Associate in the Office of Student Financial Aid and Scholarships. The role provides immediate, comprehensive service to customers regarding federal, state, and institutional regulatory requirements and financial aid awards. Duties include calculating federal need-analysis eligibility, performing detailed technical work, conducting financial aid presentations, and providing information about educational loan programs. The position serves as the department’s first point of contact and works with other university personnel.

The Office of Financial Aid and Scholarships administers federal, state, and institutional grants, work-study, scholarships, and loans while maintaining compliance with applicable regulations and policies. It supports students and families throughout the financial aid process, from FAFSA application through award disbursement.

The position is based at the University of North Texas at Dallas in Dallas. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with occasional evenings and weekends as needed for programming. No adverse environmental conditions are expected. This is a security-sensitive position.

Requirements

• Bachelor's degree and one year of related experience, or an equivalent combination of education and experience.
• Thorough knowledge of university policies, including FERPA, and procedures related to the assigned area.
• Considerable knowledge of, or ability to rapidly learn and retain, university operating procedures, organization, and management policies.
• Working knowledge of sound business principles, practices, and techniques.
• Intermediate knowledge of Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint.
• Excellent oral and written communication skills.
• Ability to plan, organize, and manage multiple priorities effectively.
• Ability to establish and maintain effective working relationships across departments.

Nice To Haves

• Two years of experience in a college or university financial aid office is highly preferred.
• Experience delivering presentations and training to small and large groups.
• Knowledge of university policies and procedures related to assigned functional areas, or ability to quickly acquire that knowledge.
• Knowledge of federal and state financial aid regulations, or ability to rapidly learn and apply them.
• Demonstrated customer service experience in all settings.
• Strong interpersonal skills and ability to develop and maintain effective working relationships.
• Strong problem-solving and decision-making skills.
• Proficiency in composing correspondence and preparing reports.
• Skill in collecting, recording, and compiling data for reporting purposes.
• Ability to work independently and manage multiple priorities.
• Experience with PeopleSoft and ImageNow/Perceptive Content systems is strongly preferred.
• Ability to sit and work at a desk for extended periods.

Responsibilities

• Assess and adjust Cost of Attendance budgets according to institutional and regulatory guidelines.
• Evaluate verification data elements and determine their impact on student aid eligibility.
• Determine whether academic programs are eligible for financial aid participation.
• Manage loan processes, including Check Management, Entrance Counseling, and Exit Counseling, as well as scholarship processing.
• Assist with planning, scheduling, coordinating, and participating in financial aid outreach events, including help sessions, campus events, and college nights.
• Respond to and resolve questions and concerns about federal, state, and institutional financial aid regulations and policies.
• Analyze and monitor system-generated reports for accuracy and compliance, identify discrepancies, and implement corrective actions as needed.
• Prepare reports and maintain statistical data within the assigned functional area.
• Process and review grant, loan, and scholarship applications for completeness and compliance.
• Maintain and update student records in electronic and paper systems in accordance with recordkeeping standards.
• Provide financial aid counseling and respond to inquiries about application processes and requirements.
• Maintain current knowledge of federal, state, and institutional regulations and ensure compliance in daily operations.
• Explain financial aid formulas, calculations, and eligibility determinations to students and stakeholders.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level