Student Services Associate

University of North Texas System•Dallas, TX

1d•Onsite

About The Position

The Student Services Associate works in the Office of Student Financial Aid and Scholarships at the University of North Texas at Dallas. The role provides immediate and comprehensive services to customers regarding federal, state, and institutional requirements; financial aid awards; federal need-analysis eligibility; technical processes; financial aid presentations; and educational loan program information. The associate is the department’s first point of contact and also works with other university personnel. The Office of Financial Aid and Scholarships administers federal, state, and institutional aid programs—including grants, work-study, scholarships, and loans—and supports students through the financial aid process from FAFSA application to award disbursement. The role helps ensure accurate processing and compliance with applicable regulations and university policies.

Requirements

Bachelor's degree and one year of related experience, or an equivalent combination of education and experience.
Thorough knowledge of university policies, including FERPA, and procedures related to the area of assignment.
Considerable knowledge of, or ability to rapidly assimilate and retain, university operating procedures, organization, and management policies.
Working knowledge of sound business principles, practices, and techniques.
Intermediate knowledge of Microsoft Office Suite, particularly Outlook, Word, Excel, and PowerPoint.
Excellent oral and written communication skills.
Ability to plan, organize, and manage multiple priorities effectively.
Ability to establish and maintain effective working relationships across departments.

Nice To Haves

Two years of experience in a college or university Financial Aid Office.
Experience delivering presentations and training to small and large groups.
Knowledge of university policies and procedures related to assigned functional areas, or ability to quickly acquire such knowledge.
Knowledge of federal and state financial aid regulations, or ability to rapidly learn and apply them.
Demonstrated customer service experience in all settings.
Strong interpersonal skills and ability to develop and maintain effective working relationships.
Strong problem-solving and decision-making skills.
Proficiency in composing correspondence and preparing reports.
Skill in collecting, recording, and compiling data for reporting purposes.
Ability to work independently and manage multiple priorities.
Experience with PeopleSoft and ImageNow/Perceptive Content systems.

Responsibilities

Assess and adjust Cost of Attendance (COA) budgets in accordance with institutional and regulatory guidelines.
Evaluate verification data elements to determine their impact on student aid eligibility.
Determine academic program eligibility for financial aid participation.
Manage loan processes, including Check Management, Entrance Counseling, and Exit Counseling, and process scholarships.
Assist with planning, scheduling, coordinating, and participating in financial aid outreach events, including help sessions, campus events, and college nights.
Respond to and resolve inquiries and concerns related to federal, state, and institutional financial aid regulations and policies.
Analyze and monitor system-generated reports for accuracy and compliance, identify discrepancies, and implement corrective actions as needed.
Prepare reports and maintain statistical data within the assigned functional area.
Process and review grant, loan, and scholarship applications for completeness and compliance.
Maintain and update student records in electronic and paper systems in accordance with recordkeeping standards.
Provide financial aid counseling and respond to inquiries about application processes and requirements.
Maintain current knowledge of federal, state, and institutional regulations and ensure adherence in daily operations.
Explain financial aid formulas, calculations, and eligibility determinations to students and stakeholders.