Student Relationship Officer

ALOHA PACIFIC FEDERAL CREDIT UNION•Las Vegas, NV

About The Position

A Student Relationship Officer (SRO) intern builds and strengthens RebelsCU’s relationships with students, members, and University organizations. The role promotes financial literacy and helps members understand appropriate products and services while supporting the on-campus branch. It involves engaging students and members through events, educational workshops, membership drives, and other branch functions. The internship provides career exploration in the financial industry and opportunities to develop communication, critical-thinking, problem-solving, networking, and job-specific skills. The intern supports student and member engagement, branch operations, administrative activities, and assigned projects, while completing regulatory compliance requirements.

Requirements

Credit must be in good standing.
Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations.
Commitment to the entire program duration (a full academic year).
Part-time or full-time student in good standing.
Demonstrated involvement in extracurricular and community service activities.
Proficient computer skills, including Microsoft Office Suite (Word, PowerPoint, and Excel).
Proficiency in creating promotions, events, activities, social media campaigns, or other sales tactics designed to create awareness and consumer interest.
Organized, professional, customer-focused, and attentive to detail.
Ability to maintain confidentiality.
Excellent written and verbal communication skills.
Self-directed and able to work independently without supervision.
Willingness to participate in team meetings, conference calls, and events.
Energetic and eager to take on new projects and ideas.

Responsibilities

Organize, lead, and execute on-campus promotions and events, including membership drives, member appreciation events, and financial literacy programs.
Develop and facilitate financial literacy events or programs, and conduct them when appropriate.
Build and leverage partnerships with campus clubs, residence halls, University organizations, academic departments, administration, faculty, staff, and alumni associations.
Research and develop strategic projects and campaigns related to the RebelsCU College Strategy, including recommending improvements and proposing future projects.
Connect with students, faculty, and staff to promote RebelsCU and its services.
Educate students on financial wellness, budgeting, and responsible financial practices under the Branch Manager’s guidance, when appropriate.
Encourage students to become members, establish new member accounts, and inform members about products and services.
Identify, recommend, and sell appropriate RebelsCU products and services in line with business strategy.
Assist members with ATM usage, digital banking, and other needed member resources.
Assist with account opening, provide information about products and services, and handle basic transactions.
Track and report outcomes for products, services, referrals, and other relevant metrics in a timely manner.
Participate in membership drives and other events requiring branch presence; organize and coordinate functions for the RebelsCU program when appropriate.
Support communication between RebelsCU and the University.
Learn the RebelsCU brand, members, product goals, services, and other aspects of the organization.
Cross-train across divisions and suggest ways to grow and improve the business.
Research assigned business-focused projects, propose ideas and solutions, and present recommendations to management as appropriate.
Engage with members and employees and provide service.
Suggest improvements to member service and internal processes.
Learn and become proficient in internal software systems.
Complete assigned regulatory compliance requirements and perform other job-related duties as assigned.