Student Services Manager

Year Up United • Pittsburgh, PA

3d • Hybrid

About The Position

The Student Services Manager provides professional support services to prospective and current Year Up United students, monitoring and supporting their success throughout the program. The role assesses external readiness factors and intervenes to mitigate barriers through direct case management, internal program capacity-building, and access to external counseling and social services. The manager works in a fast-paced, multidisciplinary environment, helps test and improve program infrastructure, and contributes to program growth and student support practices. The position also involves interacting with students as a coach, group facilitator, and advocate, helping create a positive educational environment built on trust among students, staff, and site leaders. The manager reports directly to Thomas Artis, Hiring Manager.

The position includes prospective student engagement, interviews and readiness assessments, onboarding support plans, crisis intervention, case documentation, group facilitation, intern supervision, staff consultation, and development of community partnerships. The manager also contributes to student programming as part of a learning community and participates in staff meetings and trainings.

Starting January 5, 2026, employees are expected to work on-site at least two days per week, Monday through Thursday depending on job requirements. Employees must live and work in a state, or an approved proximate state, where Year Up United operates. The role is salaried and exempt. The salary range is $62,500–$73,000, with location and candidate qualifications considered in offers.

Requirements

• 2–4 years of experience preferred, specifically as an advocate or case manager for historically underserved and disenfranchised individuals, particularly young adults.
• Knowledge and understanding of crisis intervention protocols and modalities.
• An existing network of contacts within, and extensive knowledge of, local social services resources.
• History of cultivating relationships and building alliances with agencies and schools.
• Proficiency in professional case management documentation, including creating support plans and writing clear case notes.
• Strong organization and time-management skills.
• Effective communication skills and the ability to connect with people from a variety of lived experiences.
• Experience with facilitation and instruction in group environments.
• Uphold company core values in all interactions.
• Passion for working with young adults, belief in their potential, and commitment to the Year Up United mission.
• Understanding of the Opportunity Divide and its drivers.
• Commitment to diversity, equity, and inclusion.
• Candidates must live and work in a state or approved proximate state where Year Up United operates.
• Submit a thoughtful cover letter and resume through the organization’s website.

Nice To Haves

• A Master of Social Work degree from an accredited school of social work is strongly preferred.
• Ability to secure SIFI certification is required in order to manage Student Services MSW interns.

Responsibilities

• Participate in prospective student engagement activities and identify students who may be successful in the program.
• Conduct individual interviews and assessments of prospective students to evaluate readiness and the program’s ability to support them.
• Conduct onboarding Student Support Plan interviews and prepare written plans for conditionally accepted students.
• Work with site-based staff to address student needs and barriers by identifying community supports and making referrals, including to healthcare, childcare, and legal representation.
• Build relationships with students through individual meetings, group sessions, and a visible presence on-site and/or virtually.
• Provide one-on-one crisis intervention, assess student and intern needs, stabilize situations, and create Barrier Reduction Support Plans that connect individuals to available resources.
• Document student and intern interactions, case management work, and referrals in the organization’s database tracking system.
• Develop and facilitate supportive, psycho-educational, and community resource groups as needed, such as benefits enrollment, wellness, life skills, and prevention groups.
• Contribute ideas and recommendations to improve Student Services programming and processes based on student needs and staff experiences.
• Manage Student Services interns, including BSW and MSW interns, direct their work as needed, and provide supervision for licensure as needed.
• Represent Student Services in weekly site-level meetings to discuss student and intern progress, develop interventions, and provide direction as appropriate.
• Consult with staff as they support students and interns through the program.
• Recommend ways to strengthen partnerships for student support services offered on-site and off-site to the Year Up United STS team.
• Develop, manage, and enhance relationships with community-based organizations and social service agencies to address student needs.
• Make recommendations to the Student Services team, site leadership, and college partners to improve collaborative student support services.
• Participate as a member of a learning community, supporting weekly student programming and program facilitation.
• Attend staff meetings and trainings and complete learning community required tasks.
• Develop supportive, trusting relationships with students and provide an additional level of support by consistently participating in learning community activities.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare options.
• Dental coverage.
• 401(k) match for eligible participants.
• Three weeks of paid vacation in the first year of employment and four weeks after the initial year.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed