Student Services Manager

Year Up • Pittsburgh, PA

4d • $62,500 - $73,000 • Hybrid

About The Position

The Student Services Manager reports directly to the Hiring Manager and provides professional support services to prospective and current Year Up United students. The role monitors and supports students’ success throughout the program by assessing external readiness factors and intervening to help mitigate and reduce barriers. It includes direct case management, building internal capacity for student services, and expanding access to external counseling and social service resources.

The manager works in a fast-paced, multidisciplinary environment, contributes feedback on program infrastructure and growth, and maintains high standards of confidentiality and ethics. The role also involves coaching, group facilitation, and advocacy to help create a positive educational environment and build trust among students, staff, and site leaders.

The position participates in student enrollment and onboarding, provides direct support and crisis intervention, develops student services programming, supervises Student Services interns, and builds partnerships with community organizations and social service agencies. It also contributes to site-level meetings and learning community programming.

Requirements

• 2–4 years of experience preferred, specifically as an advocate or case manager for historically underserved and disenfranchised individuals, particularly young adults.
• Knowledge and understanding of crisis intervention protocols and modalities.
• An existing network of contacts within, and extensive knowledge of, local social services resources.
• History of cultivating relationships and building alliances with agencies and schools.
• Proficiency in professional case management documentation, including creating support plans and writing clear case notes.
• Strong organization and time-management skills.
• Effective communication skills and the ability to connect with people from a variety of lived experiences.
• Experience facilitating and instructing groups.
• Ability to uphold company core values in all interactions.
• Passion for working with young adults, belief in their potential, and commitment to Year Up United’s mission.
• Understanding of the Opportunity Divide and its drivers.
• Commitment to diversity, equity, and inclusion.
• Ability to secure SIFI certification is required to manage Student Services MSW interns.

Nice To Haves

• Master of Social Work degree from an accredited school of social work is strongly preferred.

Responsibilities

• Participate in prospective student engagement activities and conduct one-on-one interviews and assessments to evaluate readiness and the program’s ability to support students.
• Conduct onboarding support-plan interviews and prepare written plans for conditionally accepted students.
• Collaborate with site staff to address student needs and barriers by identifying community supports and making referrals, including to healthcare, childcare, and legal services.
• Build relationships with students through individual meetings, group sessions, and a visible presence on site or virtually.
• Provide one-on-one crisis intervention, assess student and intern needs, stabilize situations, and develop Barrier Reduction Support Plans connecting students to available resources.
• Document student and intern interactions, case management work, and referrals in the organization’s database tracking system.
• Develop and facilitate supportive, psycho-educational, and community resource groups as needed.
• Contribute ideas and recommendations to improve Student Services programming and processes based on student needs and staff experiences.
• Manage Student Services interns, direct their work as needed, and provide supervision for licensure as needed.
• Represent Student Services in weekly site meetings to discuss student and intern progress and develop interventions or provide direction as appropriate.
• Consult with staff supporting students and interns through the program.
• Recommend ways to strengthen on-site and off-site student-support partnerships to the Year Up United Student Services team.
• Initiate and manage relationships with community organizations and social service agencies, and develop, steward, and enhance existing relationships.
• Recommend improvements to collaborative student-support services to the Student Services team, site leadership, and college partners.
• Serve in a learning community, support student programming and weekly program facilitation, participate in staff meetings and trainings, and complete required learning community tasks.
• Develop supportive and trusting relationships with students and provide a tertiary level of support through consistent participation in learning community activities.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare options
• Dental coverage
• 401(k) match for eligible participants
• Three weeks of paid vacation in the first year of employment and four weeks after the initial year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager