Student Services Manager

Year Up • Seattle, WA

10d • $80,168 - $82,000 • Hybrid

About The Position

The Student Services Manager provides professional support services to prospective and current Year Up United students and reports directly to the Associate Director of Student Services. The role monitors and supports student success throughout the program by assessing external readiness factors and intervening to mitigate barriers. It combines direct student case management with building internal program capacity and expanding access to counseling, social services, and other external resources.

The successful candidate is an experienced social work professional who can work in a fast-paced, dynamic, multidisciplinary environment; test new infrastructure; provide feedback; and contribute to program growth and student support planning. The role requires strong confidentiality and ethics, and the ability to communicate with and relate to diverse audiences. In keeping with Year Up United values, the manager also serves students as a coach, group facilitator, and advocate, helping create a positive educational environment grounded in trust among students, staff, and site leaders.

The role participates in enrollment and onboarding, provides direct services and crisis intervention, contributes to program development, manages Student Services interns, and develops partnerships with community organizations and social service agencies. It also participates in a learning community, supports weekly student programming, and provides ongoing support to students through program activities. Starting January 5, 2026, employees are expected to work on-site at least two days per week, Monday through Thursday depending on job requirements. Candidates must live and work in a state or approved proximate state where Year Up United operates. This is an exempt, salaried role.

Requirements

• Master of Social Work degree from an accredited school of social work.
• Ability to secure SIFI certification in order to manage Student Services MSW interns.
• Knowledge and understanding of crisis intervention protocols and modalities.
• An existing network of contacts within, and extensive knowledge of, social services resources available in the local region.
• History of cultivating relationships and building alliances with agencies and schools.
• Proficiency in professional case management documentation, including creating support plans and writing clear case notes.
• Strong organization and time-management skills.
• Effective communication skills and ability to connect with people from a variety of lived experiences.
• Experience with facilitation and instruction in group environments.
• Ability to uphold company core values in all interactions.
• Passion for working with young adults, belief in their potential, and commitment to the Year Up United mission.
• Understanding of the Opportunity Divide and its drivers.
• Commitment to diversity, equity, and inclusion.
• Must live and work in a state, or an approved proximate state, where Year Up United operates.

Nice To Haves

• 2–4 years of experience preferred, specifically as an advocate or case manager for historically underserved and disenfranchised individuals, particularly young adults.

Responsibilities

• Participate in prospective student engagement activities to identify students likely to succeed in the program.
• Conduct one-on-one interviews and assessments of prospective students to evaluate readiness and the organization’s ability to support them.
• Conduct onboarding Student Support Plan interviews and prepare written plans for conditionally accepted students.
• Collaborate with site-based staff to address student needs and barriers by sourcing community supports and referring students to resources such as healthcare, childcare, and legal representation.
• Build relationships with students through individual meetings, group sessions, and a visible presence on site and/or virtually.
• Provide one-on-one crisis intervention to assess student and intern needs, stabilize situations, and create Barrier Reduction Support Plans connecting them with available resources.
• Document student and intern interactions, case management work, and referrals in the organization’s database tracking system.
• Develop and facilitate supportive, psycho-educational, or community resource groups as needed, including benefits enrollment, wellness, life skills, and prevention groups.
• Participate actively on the Student Services team and contribute recommendations for improving programming and processes based on student needs and staff experiences.
• Manage Student Services interns (BSW and MSW) supporting the site and direct their work as needed; provide supervision for licensure as needed.
• Represent Student Services in weekly site-level meetings to discuss student and intern progress, develop interventions, and provide direction as appropriate.
• Consult with staff as they support students and interns through the program.
• Recommend ways to strengthen partnerships for on-site and off-site student support services to the Year Up United STS team.
• Initiate and manage relationships with community-based organizations and social service agencies, and develop, steward, and enhance existing relationships.
• Recommend improvements to collaborative student support services to the Year Up United Student Services team, site leadership, and college partners.
• Serve as a learning community member, supporting student programming and program facilitation weekly.
• Participate in staff meetings and trainings and complete learning community required tasks.
• Develop supportive, trusting relationships with students and provide tertiary support through consistent interaction with learning community programming.
• Perform other duties as assigned.

Benefits

• Comprehensive healthcare options.
• Dental coverage.
• 401(k) match for eligible participants.
• Three weeks of paid vacation in the first year of employment and four weeks after the initial year.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level