Student Services Advisor

Smith Chason College | WCUI School of Medical Imaging | Smith Chason School of Nursing•Phoenix, AZ

About The Position

The Student Services Advisor leads the day-to-day functioning and performance of the Student Services Department, providing direction on policies, practices, systems, and community support. The role oversees departmental scheduling and work assignments, Title IX compliance, ADA coordination, student complaints, grievances, appeals, and other assigned duties. The Advisor contributes to campus strategic and operational planning and helps the campus meet student engagement, retention, satisfaction, and completion goals in a student-centered environment. The position also cultivates campus spirit and pride. The Advisor leads the department’s work with faculty, staff, students, colleagues, and community partners; monitors student attendance and academic progress; and ensures appropriate advising documentation and regulatory compliance. The role supervises the Student Advocate, manages departmental performance and budget planning, supports student accommodations and grievance processes, and leads student events such as orientation, community outreach, graduation, and student appreciation. The position supports the College’s Culture of Care by fostering community and one-on-one relationships, identifying student needs and offering assistance, encouraging safe conversations and cooperative solutions, and holding students to standards and goals that support career success. The role requires meeting the stated physical demands, including prolonged stationary work, moving objects up to 25 pounds, operating office equipment, communicating with others, and occasionally walking, bending, squatting, and reaching.

Requirements

At least 2–3 years of administrative experience; acceptable experience is stated as including this minimum.
Strong technical skills, including computer applications, internet research, database management, and analytical skills.
Ability to prioritize and multitask, perform under pressure, meet deadlines, and work a flexible schedule.
Ability to communicate with high-level industry supervisors and management teams.
Ability to work independently and collaboratively with team members.
Ability to analyze quantitative and qualitative data and prepare reports and presentations for strategic planning and problem-solving.
Ability to provide support and ensure accountability for results.
Strong organizational skills and effective time-management skills, including identifying priorities and distinguishing important issues.
Ability to track, monitor, assess, and evaluate student progress and registry outcomes.
Strong motivational skills and oral and written communication proficiency.
Ability to provide excellent customer service to members of the WCUI community.
Strong documentation skills.
Demonstrated integrity, credibility, confidentiality, and responsibility in interactions.
High ethical standards and an honest, open, and consistent approach to working with peers, employees, employers, and staff.
Professional appearance, demeanor, communication, and attitude.
Ability to remain stationary for prolonged periods.
Ability to independently move objects weighing up to 25 pounds.
Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office machinery and perform repetitive motions.
Sufficient hearing and speaking ability to communicate in person or by phone or computer.
Ability to occasionally walk, bend, squat, and reach.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead and represent the Student Services Department, ensuring student safety, regulatory compliance, consistency of practice, and excellent student and customer service.
Manage departmental work with faculty, staff, colleagues, students, and community partners to support campus student engagement, satisfaction, retention, and completion goals.
Provide leadership, analysis, and advisement regarding student policies, procedures, operational plans, student services, and risk management.
Monitor, manage, and enforce Satisfactory Academic Progress and Attendance Policies.
Serve in a leadership role for Title IX compliance and act as the campus Title IX Coordinator.
Work with the ADA Compliance Coordinator to facilitate communications about accommodation requests, communicate and manage approved accommodations, and support students through the grievance process.
Plan, prepare, and monitor the department budget.
Address complaints and conduct investigations as directed by the Campus Director.
Hire, orient, and supervise the Student Advocate, including directing and scheduling work, providing feedback, evaluating performance, recommending professional development, and disciplining direct reports when necessary.
Manage the performance review process.
Ensure the department monitors student attendance and academic performance weekly, tracks progress toward program completion, and provides or recommends interventions as needed.
Ensure appropriate documentation of advising sessions, including meeting overviews, progress notes, referrals, and follow-up activities.
Ensure the department follows applicable regulatory bodies.
Lead the development and conduct of student events, including orientation, community outreach, graduation, and student appreciation.
Maintain knowledge of College programs, campus resources, information systems, policies, and procedures.
Perform additional job-related duties as required and assigned.
Foster a supportive student-centered environment by building community, identifying student needs, offering assistance, encouraging cooperative solutions, and supporting students in meeting standards and goals.