Student Services Advisor

Tulsa Welding School and Technology Center Houston•Houston, TX

8d•Onsite

About The Position

Tulsa Welding School & Technology Center in Houston is seeking an enthusiastic Student Services Advisor with a caring and engaging personality, a pleasant and steadfast demeanor, and strong communication skills. The role focuses on student retention and satisfaction through monitoring reports and surveys and interacting with students and staff, including instructors. The advisor works with the Director of Student Services (DOSS) and supports retention efforts, particularly at the satellite campus, to help achieve monthly program and shift drop targets and retention budgets. The position monitors student attendance and Satisfactory Academic Progress (SAP), documents relevant student matters in the computer system, and helps students address academic and attendance issues. It also supports student services staff, coordinates committee meetings, advises Ability to Benefit students, and ensures a robust Ambassador program. Attendance at semi-annual graduation is mandatory.

Requirements

Associate’s degree in a related field, or a minimum of two years of related experience and/or training, or an equivalent combination of education and experience.
Strong verbal and written communication skills.
Problem-solving and decision-making skills.
Ability to maintain a positive attitude and strong student focus to inspire, engage, and coach potential students.
Proven self-starter who continually pursues learning opportunities.

Responsibilities

Prioritize student retention and satisfaction by monitoring reports and surveys and interacting face-to-face with students and staff, including instructors.
Work daily with DOSS on retention efforts, particularly at the satellite campus, to help achieve monthly drops by program and shift and retention budgets.
Identify potential retention problems and solutions, take proactive measures, and monitor outcomes through report analysis.
Monitor Satisfactory Academic Progress (SAP) at the end of each phase; print SAP Failure Letters, discuss contributing issues with students who fail SAP, obtain their signatures, and offer assistance as needed.
Assist DOSS with supervision and support of student services staff.
Enter computer-system notes to back up handwritten documentation for SAP failures, Leave of Absence requests, withdrawals, and reasons for student absences.
Monitor attendance daily, contact students to learn reasons for absences, and encourage attendance while emphasizing its importance for graduation.
Schedule, organize, and inform students about meetings with the Appeals Committee.
Schedule student meetings with the Reinstatement Committee.
Monitor, track, and advise Ability to Benefit students (ECPP).
Ensure a robust Ambassador program.
Attend semi-annual graduation.