Student Services Advisor

Nebraska Indian Community College•Niobrara, NE

1d•Onsite

About The Position

The Student Services Advisor supports students at Nebraska Indian Community College’s Santee Campus through admissions and onboarding, academic and financial aid assistance, advising, retention support, and information about student life. The advisor manages a caseload of approximately 80 students and serves as a mentor, connects students with basic-needs referrals, and helps them build time-management plans and effective study skills. The role also includes tracking academic progress, maintaining student records and degree-planning forms, documenting student contacts, preparing monthly reports, and coordinating with the Dean of Enrollment Management and campus colleagues. The advisor supports campus operations, student activities, recruitment and marketing events, and the AIHEC student conference. Duties may include arranging reservations and travel, chaperoning, answering phones, collecting documents, data entry, assisting with registration, setting up and cleaning campus rooms, and opening or closing the campus. The position requires 40 hours per week on campus; remote work is not available. Evening and occasional weekend work may be needed for campus coverage, community events, professional development, and other college activities.

Requirements

Valid U.S. driver’s license and personal transportation.
At least one year of experience advising college students from educationally disadvantaged backgrounds, or related experience and/or training.
Excellent customer-service and written and verbal communication skills.
Proficiency with computer applications, including Microsoft Office Suite.
Understanding of Native American history and cultures, including Umonhon and Isanti languages, histories, customs, and traditions.
Associate degree required.
Ability to work independently and as part of a team.
Cultural competence in serving Indigenous students and/or other minoritized populations.
Strong collaboration, organization, prioritization, and writing skills.
High energy and a positive attitude in serving students and providing campus customer service.
Ability to work 40 hours per week on campus; remote work is not available.
Availability for evening and occasional weekend work as necessary.

Nice To Haves

Bachelor’s degree preferred.
Experience with the Financial Aid (FAFSA) process.
Experience with college-level instruction.
Experience with Empower usage or training.

Responsibilities

Manage a caseload of approximately 80 students and provide admissions, onboarding, academic, financial aid, and student-life assistance.
Mentor and advise students and provide referrals for basic needs.
Help students create time-management plans and develop effective study skills individually or in groups.
Follow early-alert protocols, contact students, and document interactions in case notes.
Collect student documents and create and update degree-planning forms.
Notify students and prospective students of issues in their academic records, including transcripts and registration, and monitor degree progress.
Prepare monthly reports for the supervisor.
Meet with the Dean of Enrollment Management every two weeks to report on work, accomplishments, needs, current projects, events, professional development, and activities aligned with the college’s Strategic Plan and SEM plan.
Assist faculty advisors, faculty, and staff in supporting students.
Attend required professional development and NICC activities, including trainings, meetings, and assigned committee work; some activities may occur evenings or weekends.
Support campus student activities and the AIHEC student conference, including reservations, travel arrangements, and chaperoning.
Participate in marketing and recruitment events and occasionally assist with campus room setups and cleaning.
Support day-to-day campus operations, including answering phones, front-line service, document collection, data entry, responding to student questions, opening and closing campus, and assisting students during registration.
Perform other duties as assigned.