Student Services Advisor

Smith Chason College•Phoenix, AZ

About The Position

The Student Services Advisor is responsible for the overall functioning and performance of the Student Services Department, providing day-to-day leadership and direction on policies, practices, systems, and community support. The role oversees scheduling and work assignments, Title IX compliance, ADA coordination, student complaints, grievances, and appeals. The Advisor contributes to campus strategic and operational planning and helps the campus achieve student engagement, retention, and completion goals in a student-centric environment. The role also helps cultivate campus spirit and pride. The Advisor leads the Student Services Department, supports students and campus partners, and ensures regulatory compliance, consistent practices, safety, and excellent customer service. The position oversees student progress monitoring and interventions, advising documentation, departmental budget planning and monitoring, student events, and staff supervision. The Advisor reports to the Campus Director/Director of Education. The position requires the physical ability to remain stationary for prolonged periods, independently move objects up to 25 pounds, operate computers and other office machinery, communicate in person or by phone/computer, and occasionally walk, bend, squat, and reach. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements

At minimum, 2–3 years of administrative experience.
Strong technical skills, including computer applications, internet research, database management, and analytical skills.
Ability to prioritize and multitask, perform under pressure, meet deadlines, and work a flexible schedule.
Ability to communicate with industry supervisors and management teams.
Ability to work independently and collaboratively with team members.
Ability to critically analyze quantitative and qualitative data and develop reports and presentations for strategic planning and problem-solving.
Ability to provide support and ensure accountability for results.
Strong organizational and time-management skills, including the ability to identify priorities.
Ability to track, monitor, assess, and evaluate student progress and registry outcomes.
Strong motivational skills and oral and written communication proficiency.
Ability to provide excellent customer service to members of the WCUI community.
Strong documentation skills.
Demonstrated integrity, credibility, confidentiality, and responsibility in interactions.
High ethical standards and an honest, open, and consistent approach to working with peers, employees, employers, and staff.
Professional appearance, demeanor, communication, and attitude.
Ability to remain stationary for prolonged periods.
Ability to independently move objects up to 25 pounds.
Sufficient hand, arm, and finger dexterity to operate a computer keyboard and other office machinery and perform repetitive motions.
Sufficient hearing and speaking ability to communicate in person or by phone or computer.
Ability to occasionally walk, bend, squat, and reach.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Lead and represent the Student Services Department, ensuring student safety, regulatory compliance, consistency of practice, and excellent student and customer service.
Manage departmental work with faculty, staff, colleagues, students, and community partners to support activities that advance student engagement, satisfaction, retention, and completion goals.
Provide leadership, analysis, and advice on student-related policies, procedures, operational plans, and risk management.
Monitor, manage, and enforce Satisfactory Academic Progress and Attendance Policies.
Serve in a leadership role for Title IX compliance and act as the campus Title IX Coordinator.
Work with the ADA Compliance Coordinator on accommodation-request communications, implementation of approved accommodations, and student grievance support.
Plan, prepare, and monitor the Student Services Department budget.
Address complaints and conduct investigations as directed by the Campus Director.
Hire, orient, schedule, supervise, provide feedback to, evaluate, and support the professional development of the Student Advocate; discipline direct reports when necessary.
Manage the performance review process.
Ensure weekly monitoring of student attendance and academic performance and progress toward program completion, and provide or recommend interventions as needed.
Ensure appropriate documentation of advising sessions, including meeting overviews, progress notes, referrals, and follow-up activities.
Ensure the Student Services Department follows applicable regulatory requirements.
Lead the development and delivery of student events, including orientation, community outreach, graduation, and student appreciation activities.
Maintain knowledge of College programs, campus resources, information systems, policies, and procedures.
Perform other job-related duties as required and assigned.