Student Services Advisor II

University of Southern California • Los Angeles, CA

5d • $34 - $39

About The Position

The Student Services Advisor II will work in the University of Southern California’s Dana and David Dornsife College of Letters, Arts and Sciences, within Master’s Student Services. The team supports prospective and current students across Dornsife master’s and graduate certificate programs through admissions and advising, collaborating to provide coordinated guidance from application through graduation. The role provides academic counseling and student-services support to master’s and graduate certificate students, monitors academic progress, and helps students navigate their academic journeys and achieve their goals.

This is a fixed-term position. A resume and cover letter are required with the application. USC lists a minimum bachelor’s degree, with combined experience and education accepted as a substitute, and a minimum of three years of experience. The hourly rate range is $34.35–$39.03. Preferred education includes a master’s degree or doctorate.

Requirements

• Bachelor’s degree; combined experience and education may substitute for the minimum education requirement.
• At least three years of experience.
• Directly related experience in student services and programming, with the ability to lead.

Nice To Haves

• Experience in higher education, specifically working with student support services and programming.
• Strong communication and interpersonal skills.
• Knowledge of student development theories and academic policies.
• Experience with data analysis and assessment to inform student-support initiatives.
• Master’s degree.
• Doctorate.

Responsibilities

• Provide academic counseling for graduate students.
• Advise students on curriculum, course and degree requirements, graduation counseling, and clearance.
• Monitor student academic progress.
• Maintain academic-unit student records and coordinate registration activities, grading, degree progress, enrollment and degree verification, and transcripts with the USC Office of Academic Records and Registrar.
• Plan and coordinate student events, including commencement, orientation, receptions, and award ceremonies.
• Evaluate academic, administrative, or personal student problems and refer students to appropriate student-services offices for additional counseling.
• Serve as an advisor to student groups and organizations.
• Stay current on policies, procedures, and regulations relating to admissions, financial aid, registration, transfer-credit evaluation, course and degree requirements, graduation requirements, petitions, and other student services.
• Assist in resolving non-routine problems and interpret policies or procedures for matters that are not clearly defined.
• Provide leadership and guidance to other student-services advisors performing similar work.
• Perform other related duties as assigned or requested; the university may add or change duties.

Benefits

• Health benefits for staff and their family, with access to the university medical network.
• Eligibility for retirement plans with employer contributions after six months of employment.
• Tuition benefits for staff and their family.
• Free professional development classes.
• Access to commuter trains, buses, and free tram pickup services.
• Discounts to sporting and other campus events.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level