Specialist - Student Registration

FVTC • Appleton, WI

13d • Onsite

About The Position

The Student Registration Specialist provides customer service and support to students, parents, staff, and the public as an initial point of contact for Student Services at Fox Valley Technical College. The role responds to inquiries by phone, online chat, email, and in person at the Welcome Center, and assists with enrollment, payment, transcript, and other transactional services while following college policies and applicable state and federal regulations. The position handles sensitive personally identifiable information and requires confidentiality and discretion.

The position works in person at the Appleton Main Campus. The schedule is Monday through Thursday, 11:30 a.m. to 6:00 p.m., including a 30-minute unpaid lunch each day. Work environment may change based on college needs.

Requirements

• Associate’s degree in Administrative Assistant or a related field.
• Two to three years of recent, related work experience working with student records.
• Advanced knowledge of Windows operating systems and Microsoft Office Suite, including spreadsheets, word processing, charting tools, and databases.
• Extensive knowledge of student records management in a comprehensive student information system such as PeopleSoft or Workday.
• Familiarity with FERPA compliance, academic records, and student record-keeping policies and practices.
• Ability to maintain confidentiality and use discretion when handling personally identifiable information.
• Strong verbal and written communication skills.

Nice To Haves

• Bachelor’s degree.

Responsibilities

• Serve as an initial customer service contact by answering the main college phone line, responding to website chats and departmental email, and assisting visitors at the Welcome Center.
• Provide clear, helpful information and a welcoming experience to prospective and current students, staff, and community members.
• Assess student needs and assist with college applications, class enrollment, document collection, and payment processing.
• Interpret and apply college and departmental enrollment and registration policies and procedures.
• Help staff and students resolve enrollment errors, process drops and withdrawals, and handle eligible course fee reduction exceptions.
• Troubleshoot course registration issues, including online registration problems, waitlists, and registration holds.
• Support students during peak registration periods and collaborate with advisors and academic departments on registration requirements.
• Assist students with self-service accounts, personal information updates, documentation, and recording details on student accounts.
• Safeguard sensitive student information and records, use discretion when accessing or sharing PII, and follow FERPA and applicable policies and regulations.
• Process changes to student PII according to college policies and procedures.
• Assist with graduation applications, verify degree requirements, coordinate diploma issuance, and support graduation ceremonies with the commencement committee.
• Cross-train and provide backup within the Registrar’s Office.
• Assist Admissions staff with student account updates and handle difficult or sensitive customer situations.
• Contribute to Student Services initiatives and team decision-making.
• Assist with open house, new student registration, commencement, and other Student Success Division activities.

Benefits

• Medical, dental, and vision insurance.
• Retirement contributions to the Wisconsin Retirement System and 403(b)/457 plan options.
• Paid time off, sick leave, holidays, bereavement leave, and recess periods.
• Life and disability insurance, with options for additional coverage.
• Flexible schedules or remote work options for some positions.
• Wellbeing programs.
• Professional development opportunities, including training, certifications, and tuition reimbursement.
• Appleton Main Campus amenities include an onsite health and wellbeing clinic, dental clinic, fitness center, Parent/Child Center (onsite child care), library, café, printing services, and Trilogy Salon & Spa.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: Associate degree