Student Records Processor

Ivy Tech Community College•Indianapolis, IN

4d•$19 - $20

About The Position

Under the direction of the Director of Student Records for Transfer and Graduation Services, the Student Records Processor is responsible for centralized processing of various student records. The role evaluates and posts transfer credit, processes completed graduations and diploma orders, handles student records requests, oversees transcript orders, and responds to verification requests and inquiries. All responsibilities must be performed in accordance with FERPA, other applicable regulatory requirements, and professional standards. Other logically associated duties may be assigned.

Requirements

Associate’s degree required.
Knowledge of and experience with Microsoft Office Suite.
Proficiency using Excel, Outlook, and Adobe.
Strong organizational and problem-solving skills, attention to detail, and self-discipline.
Ability to handle a high volume of transactions and work with a team-player mentality.
Ability to promote an inclusive environment in which people from diverse backgrounds feel respected and valued.

Nice To Haves

Work experience in higher education records.
Work experience with Banner/Ellucian Student Information Systems.

Responsibilities

Evaluate and post transfer credit evaluations using the Transfer Equivalency System (TES) and the degree audit system (u.achieve).
Work with Academic Affairs to establish transfer credit equivalencies.
Process completed graduations in Banner and order diplomas through the fulfillment system.
Process student records-related requests, including grade appeals, grade changes, and student name or demographic information changes.
Process drops for non-completion of prerequisite courses at the end of each term.
Oversee transcript orders in Parchment and process manual orders as needed.
Address inquiries and requests submitted to the Student Records Hub inbox.
Complete verification requests delivered through the National Student Clearing House.
Conduct responsibilities in accordance with FERPA, applicable regulatory requirements, and professional standards.
Perform other duties logically associated with the position as assigned.

Benefits

Multiple medical plan options paired with a Health Savings Account and employer contribution.
Dental plan with no-cost preventive services and orthodontia coverage.
Vision plan with low-cost exams and allowances for glasses or contact lenses.
Employee Assistance Program with confidential counseling, legal consultations, financial planning consultations, and other resources at no cost.
Wellness program with opportunities to earn $250 in Wellness Rewards.
Flexible Spending Accounts for healthcare (limited purpose) and dependent care.
10% employer retirement contribution, fully vested after two years.
Basic life insurance equal to annual salary, paid by the College, with optional supplemental coverage.
Short-term and long-term disability benefits.
Fee remission for employees, spouses, and dependent children.
Tuition assistance for undergraduate, graduate, and doctoral programs.
Paid professional development opportunities.
Paid time off, including vacation, sick leave, holidays, and winter recess.
Flexible work arrangements where available.
Paid childbirth recovery leave (8 weeks).
Paid parental leave (4 weeks).
Eligibility for Public Service Loan Forgiveness.
Discounts on gym memberships, transportation, and various retail services.